Zendesk Chat connector

Set up the Zendesk Chat connector in Kaivo: authentication, configuration, the 12 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your Zendesk Chat data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the Zendesk Chat connector

Sync your Zendesk Chat conversations and agents into BigQuery with Kaivo to analyse chat support alongside the rest of your data.

Category	Customer Service
Authentication	API key
Setup	Self-service

Getting started with the Zendesk Chat connector

Sign up for Kaivo and create a workspace.
Connect your Zendesk Chat account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating Zendesk Chat

Authenticate with your Access Token.

Field	Description
Access Token	The Access Token to make authenticated requests.

Configuring the Zendesk Chat connector

When you set up the connector, you provide:

Field	Description
Start Date	Any data before this date will not be fetched.
Subdomain	The unique subdomain of your Zendesk account (without https://). See the Zendesk docs to find your subdomain.

Tables and columns synced from Zendesk Chat

Kaivo syncs 12 tables from Zendesk Chat into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

accounts (46 columns), Accounts Stream: https://developer.zendesk.com/rest_api/docs/chat/accounts#show-account

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`account_key`	`STRING`
`billing__additional_info`	`STRING`
`billing__address1`	`STRING`
`billing__address2`	`STRING`
`billing__city`	`STRING`
`billing__company`	`STRING`
`billing__country_code`	`STRING`
`billing__cycle`	`INT64`
`billing__email`	`STRING`
`billing__first_name`	`STRING`
`billing__last_name`	`STRING`
`billing__phone`	`STRING`
`billing__postal_code`	`STRING`
`billing__state`	`STRING`
`create_date`	`TIMESTAMP`
`plan__agent_leaderboard`	`BOOL`
`plan__agent_reports`	`BOOL`
`plan__analytics`	`BOOL`
`plan__chat_reports`	`BOOL`
`plan__daily_reports`	`BOOL`
`plan__email_reports`	`BOOL`
`plan__file_upload`	`BOOL`
`plan__goals`	`INT64`
`plan__high_load`	`BOOL`
`plan__integrations`	`BOOL`
`plan__ip_restriction`	`BOOL`
`plan__long_desc`	`STRING`
`plan__max_advanced_triggers`	`STRING`
`plan__max_agents`	`INT64`
`plan__max_basic_triggers`	`STRING`
`plan__max_concurrent_chats`	`STRING`
`plan__max_departments`	`STRING`
`plan__max_history_search_days`	`STRING`
`plan__monitoring`	`BOOL`
`plan__name`	`STRING`
`plan__operating_hours`	`BOOL`
`plan__price`	`FLOAT64`
`plan__rest_api`	`BOOL`
`plan__short_desc`	`STRING`
`plan__sla`	`BOOL`
`plan__support`	`BOOL`
`plan__unbranding`	`BOOL`
`plan__widget_customization`	`STRING`
`status`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

agent_timeline (8 columns), Agent Timelines Stream: https://developer.zendesk.com/rest_api/docs/chat/incremental_export#incremental-agent-timeline-export

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`agent_id`	`INT64`
`duration`	`FLOAT64`
`engagement_count`	`INT64`
`id`	`STRING`
`start_time`	`TIMESTAMP`
`status`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

agents (15 columns), Agents Stream: https://developer.zendesk.com/rest_api/docs/chat/agents#list-agents

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`create_date`	`TIMESTAMP`
`display_name`	`STRING`
`email`	`STRING`
`enabled`	`BOOL`
`first_name`	`STRING`
`id`	`INT64`
`last_login`	`TIMESTAMP`
`last_name`	`STRING`
`login_count`	`INT64`
`role_id`	`INT64`
`roles__administrator`	`BOOL`
`roles__owner`	`BOOL`
`scope`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agents__departments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agents__enabled_departments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agents__skills

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

bans (9 columns), Bans Stream: https://developer.zendesk.com/rest_api/docs/chat/bans#list-bans

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`create_date`	`TIMESTAMP`
`id`	`INT64`
`ip_address`	`STRING`
`reason`	`STRING`
`visitor_id`	`STRING`
`visitor_name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

chats (31 columns), Chats Stream: https://developer.zendesk.com/api-reference/live-chat/chat-api/incremental_export/#incremental-chat-export

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`comment`	`STRING`
`count__agent`	`INT64`
`count__total`	`INT64`
`count__visitor`	`INT64`
`deleted`	`BOOL`
`department_id`	`INT64`
`department_name`	`STRING`
`duration`	`INT64`
`id`	`STRING`
`message`	`STRING`
`missed`	`BOOL`
`rating`	`STRING`
`response_time__avg`	`FLOAT64`
`response_time__first`	`INT64`
`response_time__max`	`INT64`
`session`	`JSON`
`started_by`	`STRING`
`timestamp`	`TIMESTAMP`
`triggered`	`BOOL`
`triggered_response`	`BOOL`
`unread`	`BOOL`
`update_timestamp`	`TIMESTAMP`
`visitor__email`	`STRING`
`visitor__id`	`STRING`
`visitor__name`	`STRING`
`visitor__notes`	`STRING`
`visitor__phone`	`STRING`
`zendesk_ticket_id`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__agent_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__agent_names

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__conversions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`attribution__agent_id`	`INT64`
`attribution__agent_name`	`STRING`
`attribution__chat_timestamp`	`TIMESTAMP`
`attribution__department_id`	`INT64`
`attribution__department_name`	`STRING`
`goal_id`	`INT64`
`goal_name`	`STRING`
`id`	`STRING`
`timestamp`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__engagements

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`accepted`	`BOOL`
`agent_full_name`	`STRING`
`agent_id`	`STRING`
`agent_name`	`STRING`
`assigned`	`BOOL`
`comment`	`STRING`
`count__agent`	`INT64`
`count__total`	`INT64`
`count__visitor`	`INT64`
`department_id`	`INT64`
`duration`	`FLOAT64`
`id`	`STRING`
`rating`	`STRING`
`response_time__avg`	`FLOAT64`
`response_time__first`	`INT64`
`response_time__max`	`INT64`
`skills_fulfilled`	`BOOL`
`started_by`	`STRING`
`timestamp`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chatsengagementsskills_requested

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__history

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`channel`	`STRING`
`conversion__attribution__agent_id`	`INT64`
`conversion__attribution__agent_name`	`STRING`
`conversion__attribution__chat_timestamp`	`TIMESTAMP`
`conversion__attribution__department_id`	`INT64`
`conversion__attribution__department_name`	`STRING`
`conversion__goal_id`	`INT64`
`conversion__goal_name`	`STRING`
`conversion__id`	`STRING`
`conversion__timestamp`	`TIMESTAMP`
`department_id`	`STRING`
`department_name`	`STRING`
`msg`	`STRING`
`msg_id`	`STRING`
`name`	`STRING`
`new_rating`	`STRING`
`nick`	`STRING`
`options`	`STRING`
`prev_department_id`	`STRING`
`rating`	`STRING`
`timestamp`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chatshistorynew_tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chatshistoryskills_name

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chatshistorytags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: chats__webpath

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`from`	`STRING`
`timestamp`	`TIMESTAMP`
`title`	`STRING`
`to`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

departments (6 columns), Departments Stream: https://developer.zendesk.com/rest_api/docs/chat/departments#list-departments

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`enabled`	`BOOL`
`id`	`INT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: departments__members

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

goals (8 columns), Goals Stream: https://developer.zendesk.com/rest_api/docs/chat/goals#list-goals

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`attribution_model`	`STRING`
`attribution_period`	`INT64`
`enabled`	`BOOL`
`id`	`INT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: goalssettingsconditions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`operator`	`STRING`
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

roles (19 columns), Roles Stream: https://developer.zendesk.com/rest_api/docs/chat/roles#list-roles

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`enabled`	`BOOL`
`id`	`INT64`
`members_count`	`INT64`
`name`	`STRING`
`permissions__access_analytics`	`STRING`
`permissions__edit_chat_tags`	`BOOL`
`permissions__edit_department_agents`	`STRING`
`permissions__edit_visitor_information`	`BOOL`
`permissions__edit_visitor_notes`	`BOOL`
`permissions__manage_bans`	`STRING`
`permissions__manage_shortcuts`	`STRING`
`permissions__proactive_chatting`	`STRING`
`permissions__set_agent_chat_limit`	`STRING`
`permissions__view_monitor`	`STRING`
`permissions__view_past_chats`	`STRING`
`permissions__visitors_seen`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

routing_settings (14 columns), Routing Settings Stream: https://developer.zendesk.com/rest_api/docs/chat/routing_settings#show-account-routing-settings

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`auto_idle__enabled`	`BOOL`
`auto_idle__new_status`	`STRING`
`auto_idle__reassignments_before_idle`	`INT64`
`chat_limit__allow_agent_override`	`BOOL`
`chat_limit__enabled`	`BOOL`
`chat_limit__limit`	`INT64`
`chat_limit__limit_type`	`STRING`
`reassignment__enabled`	`BOOL`
`reassignment__timeout`	`INT64`
`routing_mode`	`STRING`
`skill_routing__enabled`	`BOOL`
`skill_routing__max_wait_time`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

shortcuts (7 columns), Shortcuts Stream: https://developer.zendesk.com/rest_api/docs/chat/shortcuts#list-shortcuts

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`STRING`
`message`	`STRING`
`name`	`STRING`
`options`	`STRING`
`scope`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: shortcuts__departments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: shortcuts__tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

skills (6 columns), Skills Stream: https://developer.zendesk.com/rest_api/docs/chat/skills#list-skills

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`enabled`	`BOOL`
`id`	`INT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: skills__members

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

triggers (7 columns), Triggers Stream: https://developer.zendesk.com/rest_api/docs/chat/triggers#list-triggers

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`definition__version`	`INT64`
`enabled`	`BOOL`
`id`	`INT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: triggersdefinitionactions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: triggersdefinitioncondition

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: triggersdefinitionevent

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the Zendesk Chat sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where Zendesk Chat supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for Zendesk Chat?

It depends on how much history is in your Zendesk Chat account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when Zendesk Chat's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in Zendesk Chat, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in Zendesk Chat instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the Zendesk Chat connector in Kaivo and all of its synced data is deleted with it.

Common use cases for Zendesk Chat data

Chat volume

Use chats to track conversation volume by department and over time.

Agent performance

Analyse agents and agent_timeline to monitor workload and availability.

Response times

Measure response and resolution times to find where chat support slows down.

Chat and support together

Join Zendesk Chat with your other support data in BigQuery for a full view.

Use Zendesk Chat data in your AI and BI tools

Once Zendesk Chat data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with Zendesk Chat data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for Zendesk Chat connector pricing and plan details.

HubSpot: Sync HubSpot to BigQuery.
Dixa: Sync Dixa to BigQuery.
Freshservice: Sync Freshservice to BigQuery.
Genesys: Sync Genesys to BigQuery.
Gorgias: Sync Gorgias to BigQuery.
giosg: Sync giosg to BigQuery.

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