Zoho Desk connector

Set up the Zoho Desk connector in Kaivo: authentication, configuration, the 35 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your Zoho Desk data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the Zoho Desk connector

Sync your Zoho Desk support data into BigQuery with Kaivo to measure ticket volume, response times, and team performance.

Category	Customer Service
Authentication	API key
Setup	Self-service

Getting started with the Zoho Desk connector

Sign up for Kaivo and create a workspace.
Connect your Zoho Desk account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating Zoho Desk

Authenticate with your Zoho Desk credentials. You provide:

Field	Description
Client Secret	The Client Secret of your Zoho Desk developer application.
OAuth Refresh Token	The refresh token obtained after completing the Zoho OAuth authorization flow.

Prerequisites

Zoho Desk only supports OAuth, so you need your own Zoho developer application:

Go to the Zoho API Console, create a Self Client (or a Server-based Application), and note your Client ID and Client Secret.
Generate a grant token with the required Zoho Desk API scopes, then exchange it for a Refresh Token (see Zoho Desk OAuth docs). Use the accounts URL for your account's region (e.g. accounts.zoho.eu for the EU).
Select your Data Center below — the suffix of your Zoho Desk URL (com, eu, in, com.au, com.cn, jp, or ca). Using the wrong region returns authorization errors even with a valid token.

Then enter those values below.

Need help, or want an easier way to connect? Reach our team via the chat in the bottom-right corner.

Configuring the Zoho Desk connector

When you set up the connector, you provide:

Field	Description
Client ID	The Client ID of your Zoho Desk developer application.
Data Center	The Zoho data center where your Zoho Desk account is hosted (the suffix of your desk.zoho.<...> URL).

Tables and columns synced from Zoho Desk

Kaivo syncs 35 tables from Zoho Desk into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

accessible_organizations (27 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`city`	`STRING`
`company_name`	`STRING`
`country`	`STRING`
`currency_code`	`STRING`
`currency_locale`	`STRING`
`currency_symbol`	`STRING`
`edition`	`STRING`
`employee_count`	`FLOAT64`
`favicon_url`	`STRING`
`fax`	`STRING`
`id`	`FLOAT64`
`is_admin_in_org`	`BOOL`
`is_default`	`BOOL`
`is_payload_encryption_enabled`	`BOOL`
`is_sandbox_portal`	`BOOL`
`logo_url`	`STRING`
`mobile`	`STRING`
`phone_number`	`STRING`
`portal_name`	`STRING`
`portal_url`	`STRING`
`primary_contact`	`STRING`
`state`	`STRING`
`street`	`STRING`
`website`	`STRING`
`zip`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

agent (21 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`about_info`	`STRING`
`country_code`	`STRING`
`email_id`	`STRING`
`extn`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`is_confirmed`	`BOOL`
`lang_code`	`STRING`
`last_name`	`STRING`
`mobile`	`STRING`
`name`	`STRING`
`phone`	`STRING`
`photo_url`	`STRING`
`profile_id`	`STRING`
`role_id`	`STRING`
`role_permission_type`	`STRING`
`status`	`STRING`
`time_zone`	`STRING`
`zuid`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agent__associated_chat_department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agent__associated_department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agent__channel_expert

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

agent_details_by_id (17 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`about_info`	`STRING`
`email_id`	`STRING`
`extn`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`is_confirmed`	`BOOL`
`last_name`	`STRING`
`mobile`	`STRING`
`phone`	`STRING`
`photo_url`	`STRING`
`profile_id`	`STRING`
`role_id`	`STRING`
`role_permission_type`	`STRING`
`status`	`STRING`
`zuid`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agent_details_by_id__associated_department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: agent_details_by_id__channel_expert

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

all_organizations (27 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`city`	`STRING`
`company_name`	`STRING`
`country`	`STRING`
`currency_code`	`STRING`
`currency_locale`	`STRING`
`currency_symbol`	`STRING`
`edition`	`STRING`
`employee_count`	`FLOAT64`
`favicon_url`	`STRING`
`fax`	`STRING`
`id`	`FLOAT64`
`is_admin_in_org`	`BOOL`
`is_default`	`BOOL`
`is_payload_encryption_enabled`	`BOOL`
`is_sandbox_portal`	`BOOL`
`logo_url`	`STRING`
`mobile`	`STRING`
`phone_number`	`STRING`
`portal_name`	`STRING`
`portal_url`	`STRING`
`primary_contact`	`STRING`
`state`	`STRING`
`street`	`STRING`
`website`	`STRING`
`zip`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

call (29 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`activity_time`	`STRING`
`completed_time`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`direction`	`STRING`
`duration`	`STRING`
`id`	`STRING`
`is_spam`	`BOOL`
`is_trashed`	`BOOL`
`layout_id`	`STRING`
`modified_by__email_id`	`STRING`
`modified_by__first_name`	`STRING`
`modified_by__id`	`STRING`
`modified_by__last_name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`priority`	`STRING`
`start_time`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`ticket_id`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

channels (9 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`accepts_replies`	`BOOL`
`code`	`STRING`
`name`	`STRING`
`reply_config__accepts_attachments`	`BOOL`
`reply_config__include_quoted_message`	`BOOL`
`reply_config__update_records`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: channels__reply_config__content_types

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

dashboard_created_tickets (5 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`avg`	`STRING`
`grouped_by`	`STRING`
`total_ticket_count`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: dashboard_created_tickets__ticket_count

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`count`	`STRING`
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

dashboard_onhold_tickets (4 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`count`	`STRING`
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

get_latest_thread (31 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`attachment_count`	`STRING`
`author__type`	`STRING`
`author__email`	`STRING`
`author__first_name`	`STRING`
`author__id`	`STRING`
`author__last_name`	`STRING`
`author__name`	`STRING`
`author__photo_url`	`STRING`
`bcc`	`STRING`
`can_reply`	`BOOL`
`cc`	`STRING`
`channel`	`STRING`
`content`	`STRING`
`content_type`	`STRING`
`created_time`	`STRING`
`direction`	`STRING`
`from_email_address`	`STRING`
`has_attach`	`BOOL`
`id`	`STRING`
`is_content_truncated`	`BOOL`
`is_description_thread`	`BOOL`
`is_forward`	`BOOL`
`reply_to`	`STRING`
`responder_id`	`STRING`
`source__type`	`STRING`
`status`	`STRING`
`summary`	`STRING`
`to`	`STRING`
`visibility`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: get_latest_thread__actions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: get_latest_thread__attachments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_accounts (12 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`account_name`	`STRING`
`created_time`	`STRING`
`customer_happiness__bad_percentage`	`STRING`
`customer_happiness__good_percentage`	`STRING`
`customer_happiness__ok_percentage`	`STRING`
`email`	`STRING`
`id`	`STRING`
`phone`	`STRING`
`web_url`	`STRING`
`website`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_agents (21 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`about_info`	`STRING`
`country_code`	`STRING`
`email_id`	`STRING`
`extn`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`is_confirmed`	`BOOL`
`lang_code`	`STRING`
`last_name`	`STRING`
`mobile`	`STRING`
`name`	`STRING`
`phone`	`STRING`
`photo_url`	`STRING`
`profile_id`	`STRING`
`role_id`	`STRING`
`role_permission_type`	`STRING`
`status`	`STRING`
`time_zone`	`STRING`
`zuid`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_agents__associated_chat_department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_agents__associated_department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_agents__channel_expert

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_all_threads (29 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`attachment_count`	`STRING`
`author__type`	`STRING`
`author__email`	`STRING`
`author__first_name`	`STRING`
`author__id`	`STRING`
`author__last_name`	`STRING`
`author__name`	`STRING`
`author__photo_url`	`STRING`
`bcc`	`STRING`
`can_reply`	`BOOL`
`cc`	`STRING`
`channel`	`STRING`
`content_type`	`STRING`
`created_time`	`STRING`
`direction`	`STRING`
`from_email_address`	`STRING`
`has_attach`	`BOOL`
`id`	`STRING`
`is_description_thread`	`BOOL`
`is_forward`	`BOOL`
`responded_in`	`STRING`
`responder_id`	`STRING`
`source__type`	`STRING`
`status`	`STRING`
`summary`	`STRING`
`to`	`STRING`
`visibility`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_all_threads__actions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_articles (65 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`attachment_count`	`STRING`
`author__id`	`STRING`
`author__name`	`STRING`
`author__photo_url`	`STRING`
`author__status`	`STRING`
`author__zuid`	`STRING`
`author_id`	`STRING`
`category__id`	`STRING`
`category__locale`	`STRING`
`category__name`	`STRING`
`category_id`	`STRING`
`comment_count`	`STRING`
`created_by__id`	`STRING`
`created_by__name`	`STRING`
`created_by__photo_url`	`STRING`
`created_by__status`	`STRING`
`created_by__zuid`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`dislike_count`	`STRING`
`feedback_count`	`STRING`
`id`	`STRING`
`is_locked`	`BOOL`
`is_trashed`	`BOOL`
`latest_published_version`	`STRING`
`latest_version`	`STRING`
`latest_version_modified_by__id`	`STRING`
`latest_version_modified_by__name`	`STRING`
`latest_version_modified_by__photo_url`	`STRING`
`latest_version_modified_by__status`	`STRING`
`latest_version_modified_by__zuid`	`STRING`
`latest_version_modifier_id`	`STRING`
`latest_version_status`	`STRING`
`like_count`	`STRING`
`locale`	`STRING`
`modified_by__id`	`STRING`
`modified_by__name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_by__status`	`STRING`
`modified_by__zuid`	`STRING`
`modified_time`	`STRING`
`modifier_id`	`STRING`
`owner__id`	`STRING`
`owner__name`	`STRING`
`owner__photo_url`	`STRING`
`owner__status`	`STRING`
`owner__zuid`	`STRING`
`owner_id`	`STRING`
`permalink`	`STRING`
`permission`	`STRING`
`portal_url`	`STRING`
`position`	`STRING`
`root_category_id`	`STRING`
`source_locale`	`STRING`
`status`	`STRING`
`summary`	`STRING`
`title`	`STRING`
`translation_id`	`STRING`
`translation_state`	`STRING`
`usage_count`	`STRING`
`view_count`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_articles__available_locale_translations

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`author_id`	`STRING`
`href`	`STRING`
`is_locked`	`BOOL`
`is_trashed`	`BOOL`
`latest_published_version`	`STRING`
`latest_version`	`STRING`
`latest_version_status`	`STRING`
`locale`	`STRING`
`status`	`STRING`
`translation_id`	`STRING`
`translation_state`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_attachments (2 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_attachments__data

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created_time`	`STRING`
`creator_id`	`STRING`
`href`	`STRING`
`id`	`STRING`
`name`	`STRING`
`size`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_call_comments (17 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`commented_time`	`STRING`
`commenter__type`	`STRING`
`commenter__email`	`STRING`
`commenter__first_name`	`STRING`
`commenter__id`	`STRING`
`commenter__last_name`	`STRING`
`commenter__name`	`STRING`
`commenter__photo_url`	`STRING`
`commenter__role_name`	`STRING`
`commenter_id`	`STRING`
`content`	`STRING`
`content_type`	`STRING`
`encoded_content`	`STRING`
`id`	`STRING`
`modified_time`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_call_comments__attachments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_calls (28 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`activity_time`	`STRING`
`completed_time`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`direction`	`STRING`
`id`	`STRING`
`is_commented`	`BOOL`
`is_spam`	`BOOL`
`is_trashed`	`BOOL`
`layout_id`	`STRING`
`modified_by__email_id`	`STRING`
`modified_by__first_name`	`STRING`
`modified_by__id`	`STRING`
`modified_by__last_name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`priority`	`STRING`
`start_time`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`ticket_id`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_contacts (19 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`account_count`	`STRING`
`account_id`	`STRING`
`created_time`	`STRING`
`customer_happiness__bad_percentage`	`STRING`
`customer_happiness__good_percentage`	`STRING`
`customer_happiness__ok_percentage`	`STRING`
`email`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`is_anonymous`	`BOOL`
`is_end_user`	`BOOL`
`is_spam`	`BOOL`
`last_name`	`STRING`
`mobile`	`STRING`
`owner_id`	`STRING`
`phone`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_contracts (14 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`account_id`	`STRING`
`associated_sla_id`	`STRING`
`contract_name`	`STRING`
`contract_status`	`STRING`
`department_id`	`STRING`
`id`	`STRING`
`sla_name`	`STRING`
`start_date`	`STRING`
`support_plan__id`	`STRING`
`support_plan__name`	`STRING`
`support_plan__status`	`STRING`
`support_plan__support_type`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_departments (2 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_departments__data

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`chat_status`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`has_logo`	`BOOL`
`id`	`STRING`
`is_assign_to_team_enabled`	`BOOL`
`is_default`	`BOOL`
`is_enabled`	`BOOL`
`is_visible_in_customer_portal`	`BOOL`
`name`	`STRING`
`name_in_customer_portal`	`STRING`
`sanitized_name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_events (26 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`activity_time`	`STRING`
`category`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`id`	`STRING`
`is_commented`	`BOOL`
`is_spam`	`BOOL`
`is_trashed`	`BOOL`
`layout_id`	`STRING`
`modified_by__email_id`	`STRING`
`modified_by__first_name`	`STRING`
`modified_by__id`	`STRING`
`modified_by__last_name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`priority`	`STRING`
`start_time`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_products (6 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`STRING`
`product_code`	`STRING`
`product_name`	`STRING`
`unit_price`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_roles (9 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`id`	`STRING`
`is_default`	`BOOL`
`is_visible`	`BOOL`
`name`	`STRING`
`reports_to`	`STRING`
`share_data_with_peers`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: list_roles__immediate_sub_roles

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_tasks (26 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`activity_time`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`due_date`	`STRING`
`id`	`STRING`
`is_commented`	`BOOL`
`is_spam`	`BOOL`
`is_trashed`	`BOOL`
`layout_id`	`STRING`
`modified_by__email_id`	`STRING`
`modified_by__first_name`	`STRING`
`modified_by__id`	`STRING`
`modified_by__last_name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`priority`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`ticket_id`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_tickets (29 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`assignee_id`	`STRING`
`channel`	`STRING`
`comment_count`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`customer_response_time`	`STRING`
`department_id`	`STRING`
`due_date`	`STRING`
`email`	`STRING`
`id`	`STRING`
`is_archived`	`BOOL`
`is_spam`	`BOOL`
`language`	`STRING`
`last_thread__channel`	`STRING`
`last_thread__direction`	`STRING`
`last_thread__is_draft`	`BOOL`
`last_thread__is_forward`	`BOOL`
`layout_id`	`STRING`
`phone`	`STRING`
`product_id`	`STRING`
`source__type`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`thread_count`	`STRING`
`ticket_number`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_user_groups (8 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`added_time`	`STRING`
`help_center_id`	`STRING`
`id`	`STRING`
`logo_url`	`STRING`
`name`	`STRING`
`status`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

list_users (8 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`email_address`	`STRING`
`id`	`STRING`
`last_accessed_time`	`STRING`
`name`	`STRING`
`status`	`STRING`
`user_type`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

modules (13 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`api_name`	`STRING`
`created_time`	`STRING`
`display_label`	`STRING`
`has_recycle_bin`	`BOOL`
`id`	`STRING`
`is_custom_module`	`BOOL`
`is_dept_specific`	`BOOL`
`modified_time`	`STRING`
`name_field`	`STRING`
`plural_label`	`STRING`
`singular_label`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

organization (27 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`city`	`STRING`
`company_name`	`STRING`
`country`	`STRING`
`currency_code`	`STRING`
`currency_locale`	`STRING`
`currency_symbol`	`STRING`
`edition`	`STRING`
`employee_count`	`FLOAT64`
`favicon_url`	`STRING`
`fax`	`STRING`
`id`	`FLOAT64`
`is_admin_in_org`	`BOOL`
`is_default`	`BOOL`
`is_payload_encryption_enabled`	`BOOL`
`is_sandbox_portal`	`BOOL`
`logo_url`	`STRING`
`mobile`	`STRING`
`phone_number`	`STRING`
`portal_name`	`STRING`
`portal_url`	`STRING`
`primary_contact`	`STRING`
`state`	`STRING`
`street`	`STRING`
`website`	`STRING`
`zip`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

product (16 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created_by`	`STRING`
`created_time`	`STRING`
`id`	`STRING`
`is_deleted`	`BOOL`
`layout_details__id`	`STRING`
`layout_details__layout_name`	`STRING`
`layout_id`	`STRING`
`modified_by`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`product_category`	`STRING`
`product_code`	`STRING`
`product_name`	`STRING`
`unit_price`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: product__department_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

profiles (181 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`default`	`BOOL`
`id`	`STRING`
`is_visible`	`BOOL`
`name`	`STRING`
`permissions__community_comment__view`	`BOOL`
`permissions__community_topic__view`	`BOOL`
`permissions__accounts__create`	`BOOL`
`permissions__accounts__delete`	`BOOL`
`permissions__accounts__edit`	`BOOL`
`permissions__accounts__export`	`BOOL`
`permissions__accounts__import`	`BOOL`
`permissions__accounts__view`	`BOOL`
`permissions__agents__create`	`BOOL`
`permissions__agents__delete`	`BOOL`
`permissions__agents__edit`	`BOOL`
`permissions__agents__import`	`BOOL`
`permissions__agents__overview`	`BOOL`
`permissions__agents__view_all_fields`	`BOOL`
`permissions__calls__create`	`BOOL`
`permissions__calls__delete`	`BOOL`
`permissions__calls__edit`	`BOOL`
`permissions__calls__export`	`BOOL`
`permissions__calls__import`	`BOOL`
`permissions__calls__view`	`BOOL`
`permissions__chat__view`	`BOOL`
`permissions__comments__delete`	`BOOL`
`permissions__comments__edit`	`BOOL`
`permissions__community__create`	`BOOL`
`permissions__community__delete`	`BOOL`
`permissions__community__edit`	`BOOL`
`permissions__community__moderate`	`BOOL`
`permissions__community__view`	`BOOL`
`permissions__contacts__create`	`BOOL`
`permissions__contacts__delete`	`BOOL`
`permissions__contacts__edit`	`BOOL`
`permissions__contacts__export`	`BOOL`
`permissions__contacts__import`	`BOOL`
`permissions__contacts__view`	`BOOL`
`permissions__contracts__create`	`BOOL`
`permissions__contracts__delete`	`BOOL`
`permissions__contracts__edit`	`BOOL`
`permissions__contracts__export`	`BOOL`
`permissions__contracts__import`	`BOOL`
`permissions__contracts__view`	`BOOL`
`permissions__crm_integ__crm_accounts_activity_calls`	`BOOL`
`permissions__crm_integ__crm_accounts_activity_events`	`BOOL`
`permissions__crm_integ__crm_accounts_activity_tasks`	`BOOL`
`permissions__crm_integ__crm_accounts_info`	`BOOL`
`permissions__crm_integ__crm_accounts_notes`	`BOOL`
`permissions__crm_integ__crm_accounts_potentials`	`BOOL`
`permissions__crm_integ__crm_contacts_activity_calls`	`BOOL`
`permissions__crm_integ__crm_contacts_activity_events`	`BOOL`
`permissions__crm_integ__crm_contacts_activity_tasks`	`BOOL`
`permissions__crm_integ__crm_contacts_info`	`BOOL`
`permissions__crm_integ__crm_contacts_notes`	`BOOL`
`permissions__crm_integ__crm_contacts_potentials`	`BOOL`
`permissions__events__create`	`BOOL`
`permissions__events__delete`	`BOOL`
`permissions__events__edit`	`BOOL`
`permissions__events__export`	`BOOL`
`permissions__events__import`	`BOOL`
`permissions__events__view`	`BOOL`
`permissions__finance_integ__create_contact`	`BOOL`
`permissions__finance_integ__create_estimate`	`BOOL`
`permissions__finance_integ__create_invoice`	`BOOL`
`permissions__finance_integ__create_sales_order`	`BOOL`
`permissions__finance_integ__send_estimate`	`BOOL`
`permissions__finance_integ__send_invoice`	`BOOL`
`permissions__finance_integ__send_sales_order`	`BOOL`
`permissions__finance_integ__view_estimate`	`BOOL`
`permissions__finance_integ__view_invoice`	`BOOL`
`permissions__finance_integ__view_sales_order`	`BOOL`
`permissions__finance_integ__view_subscription`	`BOOL`
`permissions__gc__create`	`BOOL`
`permissions__gc__delete`	`BOOL`
`permissions__gc__edit`	`BOOL`
`permissions__gc__view`	`BOOL`
`permissions__im__create`	`BOOL`
`permissions__im__delete`	`BOOL`
`permissions__im__edit`	`BOOL`
`permissions__im__view`	`BOOL`
`permissions__kb_category__admin`	`BOOL`
`permissions__kb_category__create`	`BOOL`
`permissions__kb_category__delete`	`BOOL`
`permissions__kb_category__edit`	`BOOL`
`permissions__kb_category__edit_all_articles`	`BOOL`
`permissions__kb_category__export`	`BOOL`
`permissions__kb_category__import`	`BOOL`
`permissions__kb_category__manage_kb`	`BOOL`
`permissions__kb_category__view`	`BOOL`
`permissions__mobileapp__deskapp`	`BOOL`
`permissions__mobileapp__radar`	`BOOL`
`permissions__products__create`	`BOOL`
`permissions__products__delete`	`BOOL`
`permissions__products__edit`	`BOOL`
`permissions__products__export`	`BOOL`
`permissions__products__import`	`BOOL`
`permissions__products__view`	`BOOL`
`permissions__reports__create`	`BOOL`
`permissions__reports__delete`	`BOOL`
`permissions__reports__edit`	`BOOL`
`permissions__reports__export`	`BOOL`
`permissions__reports__view`	`BOOL`
`permissions__setup__automation`	`BOOL`
`permissions__setup__buttons`	`BOOL`
`permissions__setup__chat`	`BOOL`
`permissions__setup__community`	`BOOL`
`permissions__setup__customer_happiness`	`BOOL`
`permissions__setup__department`	`BOOL`
`permissions__setup__email`	`BOOL`
`permissions__setup__export_portal_users`	`BOOL`
`permissions__setup__export_users`	`BOOL`
`permissions__setup__feature_config`	`BOOL`
`permissions__setup__gamification`	`BOOL`
`permissions__setup__google_analytics`	`BOOL`
`permissions__setup__im`	`BOOL`
`permissions__setup__import_history`	`BOOL`
`permissions__setup__layouts`	`BOOL`
`permissions__setup__localization`	`BOOL`
`permissions__setup__manage_agents`	`BOOL`
`permissions__setup__manage_marketplace`	`BOOL`
`permissions__setup__manager_dashboard`	`BOOL`
`permissions__setup__mass_reply`	`BOOL`
`permissions__setup__permission`	`BOOL`
`permissions__setup__pinned_conversations`	`BOOL`
`permissions__setup__portal`	`BOOL`
`permissions__setup__portal_users`	`BOOL`
`permissions__setup__privacy_settings`	`BOOL`
`permissions__setup__rebranding`	`BOOL`
`permissions__setup__recycle_bin`	`BOOL`
`permissions__setup__sandbox`	`BOOL`
`permissions__setup__security_settings`	`BOOL`
`permissions__setup__share_snippet`	`BOOL`
`permissions__setup__sign_up_approval`	`BOOL`
`permissions__setup__social`	`BOOL`
`permissions__setup__tabs_and_fields`	`BOOL`
`permissions__setup__teams`	`BOOL`
`permissions__setup__telephony`	`BOOL`
`permissions__setup__templates`	`BOOL`
`permissions__setup__time_tracking`	`BOOL`
`permissions__setup__web_form`	`BOOL`
`permissions__setup__webhooks`	`BOOL`
`permissions__social__twitter_conversation_reply`	`BOOL`
`permissions__social__twitter_post_create`	`BOOL`
`permissions__social__twitter_post_delete`	`BOOL`
`permissions__social__view`	`BOOL`
`permissions__tasks__create`	`BOOL`
`permissions__tasks__delete`	`BOOL`
`permissions__tasks__edit`	`BOOL`
`permissions__tasks__export`	`BOOL`
`permissions__tasks__import`	`BOOL`
`permissions__tasks__view`	`BOOL`
`permissions__tickets__add_followers`	`BOOL`
`permissions__tickets__change_owner`	`BOOL`
`permissions__tickets__close_ticket`	`BOOL`
`permissions__tickets__create`	`BOOL`
`permissions__tickets__delete`	`BOOL`
`permissions__tickets__delete_tags`	`BOOL`
`permissions__tickets__edit`	`BOOL`
`permissions__tickets__edit_tags`	`BOOL`
`permissions__tickets__export`	`BOOL`
`permissions__tickets__handle_unassigned`	`BOOL`
`permissions__tickets__import`	`BOOL`
`permissions__tickets__mail_review`	`BOOL`
`permissions__tickets__mail_send`	`BOOL`
`permissions__tickets__merge_tickets`	`BOOL`
`permissions__tickets__revoke_blueprint`	`BOOL`
`permissions__tickets__unassigned_change_owner`	`BOOL`
`permissions__tickets__view`	`BOOL`
`permissions__time_entry__create`	`BOOL`
`permissions__time_entry__delete`	`BOOL`
`permissions__time_entry__edit`	`BOOL`
`permissions__time_entry__view`	`BOOL`
`permissions__zia__create`	`BOOL`
`permissions__zia__delete`	`BOOL`
`permissions__zia__edit`	`BOOL`
`permissions__zia__view`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

task_attachments (8 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created_time`	`STRING`
`creator_id`	`STRING`
`href`	`STRING`
`id`	`STRING`
`name`	`STRING`
`size`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

team_members (10 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`email_id`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`last_name`	`STRING`
`photo_url`	`STRING`
`profile_id`	`STRING`
`role_id`	`STRING`
`zuid`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

teams (6 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`department_id`	`STRING`
`id`	`STRING`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: teams__agents

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: teams__derived_agents

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: teams__roles

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: teams__roles_with_subordinates

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: teams__sub_teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

ticket_activities (30 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`activity_time`	`STRING`
`activity_type`	`STRING`
`completed_time`	`STRING`
`contact_id`	`STRING`
`created_time`	`STRING`
`creator_id`	`STRING`
`department_id`	`STRING`
`direction`	`STRING`
`due_date`	`STRING`
`id`	`STRING`
`is_commented`	`BOOL`
`is_spam`	`BOOL`
`is_trashed`	`BOOL`
`layout_id`	`STRING`
`modified_by__email_id`	`STRING`
`modified_by__first_name`	`STRING`
`modified_by__id`	`STRING`
`modified_by__last_name`	`STRING`
`modified_by__photo_url`	`STRING`
`modified_time`	`STRING`
`owner_id`	`STRING`
`priority`	`STRING`
`start_time`	`STRING`
`status`	`STRING`
`status_type`	`STRING`
`subject`	`STRING`
`ticket_id`	`STRING`
`web_url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

webhooks (12 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`created_by`	`STRING`
`created_time`	`STRING`
`id`	`STRING`
`ignore_source_id`	`STRING`
`is_enabled`	`BOOL`
`modified_time`	`STRING`
`name`	`STRING`
`url`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the Zoho Desk sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where Zoho Desk supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for Zoho Desk?

It depends on how much history is in your Zoho Desk account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when Zoho Desk's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in Zoho Desk, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in Zoho Desk instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the Zoho Desk connector in Kaivo and all of its synced data is deleted with it.

Common use cases for Zoho Desk data

Ticket volume

Use list_tickets and list_all_threads to track support volume over time.

Team performance

Join list_agents with teams to compare workload and handling.

Department view

Use list_departments and channels to see where support load sits.

Use Zoho Desk data in your AI and BI tools

Once Zoho Desk data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with Zoho Desk data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for Zoho Desk connector pricing and plan details.

HubSpot: Sync HubSpot to BigQuery.
Dixa: Sync Dixa to BigQuery.
Freshservice: Sync Freshservice to BigQuery.
Genesys: Sync Genesys to BigQuery.
Gorgias: Sync Gorgias to BigQuery.
giosg: Sync giosg to BigQuery.

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