CallRail connector

Set up the CallRail connector in Kaivo: authentication, configuration, the 4 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your CallRail data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your marketing and sales data instead of moving it.

What is the CallRail connector

Sync your CallRail call tracking data into BigQuery with Kaivo to connect calls to campaigns and measure marketing performance.

Category	Marketing & Sales
Authentication	API key
Setup	Self-service

Getting started with the CallRail connector

Sign up for Kaivo and create a workspace.
Connect your CallRail account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating CallRail

Authenticate with your CallRail credentials. You provide:

Field	Description
API Key	Your CallRail API access key. Find it under Settings → API Access in your CallRail account.
Account ID	Your CallRail account ID. Find it in the URL when logged into your CallRail dashboard (e.g. https://app.callrail.com/a/ACCOUNT_ID/).

Configuring the CallRail connector

When you set up the connector, you provide:

Field	Description
Start Date	Any data before this date will not be fetched.

Tables and columns synced from CallRail

Kaivo syncs 4 tables from CallRail into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

calls (69 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`agent_email`	`STRING`
`answered`	`BOOL`
`business_phone_number`	`STRING`
`call_type`	`STRING`
`campaign`	`STRING`
`company_id`	`STRING`
`company_name`	`STRING`
`company_time_zone`	`STRING`
`created_at`	`TIMESTAMP`
`customer_city`	`STRING`
`customer_country`	`STRING`
`customer_name`	`STRING`
`customer_phone_number`	`STRING`
`customer_state`	`STRING`
`device_type`	`STRING`
`direction`	`STRING`
`duration`	`INT64`
`fbclid`	`STRING`
`first_call`	`BOOL`
`formatted_business_phone_number`	`STRING`
`formatted_call_type`	`STRING`
`formatted_customer_location`	`STRING`
`formatted_customer_name`	`STRING`
`formatted_customer_name_or_phone_number`	`STRING`
`formatted_customer_phone_number`	`STRING`
`formatted_duration`	`STRING`
`formatted_tracking_phone_number`	`STRING`
`formatted_tracking_source`	`STRING`
`formatted_value`	`STRING`
`ga`	`STRING`
`gclid`	`STRING`
`good_lead_call_id`	`STRING`
`good_lead_call_time`	`TIMESTAMP`
`id`	`STRING`
`keypad_entries`	`STRING`
`keywords`	`STRING`
`landing_page_url`	`STRING`
`last_requested_url`	`STRING`
`lead_status`	`STRING`
`medium`	`STRING`
`msclkid`	`STRING`
`note`	`STRING`
`prior_calls`	`INT64`
`recording`	`STRING`
`recording_duration`	`INT64`
`recording_player`	`STRING`
`referrer_domain`	`STRING`
`referring_url`	`STRING`
`source`	`STRING`
`source_name`	`STRING`
`start_time`	`TIMESTAMP`
`timeline_url`	`STRING`
`total_calls`	`INT64`
`tracker_id`	`STRING`
`tracking_phone_number`	`STRING`
`utm_campaign`	`STRING`
`utm_content`	`STRING`
`utm_medium`	`STRING`
`utm_source`	`STRING`
`utm_term`	`STRING`
`utma`	`STRING`
`utmb`	`STRING`
`utmc`	`STRING`
`utmv`	`STRING`
`utmz`	`STRING`
`value`	`STRING`
`voicemail`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: calls__call_highlights

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: calls__keywords_spotted

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: calls__speaker_percent

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: calls__tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: calls__waveforms

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

companies (19 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`callscore_enabled`	`BOOL`
`callscribe_enabled`	`BOOL`
`created_at`	`TIMESTAMP`
`disabled_at`	`TIMESTAMP`
`dni_active`	`BOOL`
`form_capture`	`BOOL`
`id`	`STRING`
`keyword_spotting_enabled`	`BOOL`
`lead_scoring_enabled`	`BOOL`
`name`	`STRING`
`script_url`	`STRING`
`status`	`STRING`
`swap_cookie_duration`	`INT64`
`swap_exclude_jquery`	`STRING`
`swap_landing_override`	`STRING`
`swap_ppc_override`	`STRING`
`time_zone`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

conversations (19 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`company_id`	`STRING`
`company_name`	`STRING`
`company_time_zone`	`STRING`
`current_tracker_id`	`STRING`
`current_tracking_number`	`STRING`
`customer_name`	`STRING`
`customer_phone_number`	`STRING`
`formatted_current_tracking_number`	`STRING`
`formatted_customer_name`	`STRING`
`formatted_customer_phone_number`	`STRING`
`formatted_initial_tracking_number`	`STRING`
`id`	`STRING`
`initial_tracker_id`	`STRING`
`initial_tracking_number`	`STRING`
`last_message_at`	`TIMESTAMP`
`state`	`STRING`
`tracker_name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations__recent_messages

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`content`	`STRING`
`created_at`	`TIMESTAMP`
`direction`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

users (10 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`accepted`	`BOOL`
`created_at`	`TIMESTAMP`
`email`	`STRING`
`first_name`	`STRING`
`id`	`STRING`
`last_name`	`STRING`
`name`	`STRING`
`role`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the CallRail sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where CallRail supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for CallRail?

It depends on how much history is in your CallRail account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when CallRail's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in CallRail, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in CallRail instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the CallRail connector in Kaivo and all of its synced data is deleted with it.

Common use cases for CallRail data

Call attribution

Use calls with company data to see which campaigns and sources drive phone calls.

Conversation analysis

Bring conversations into BigQuery to study what callers ask about.

Marketing context

Join call data with your ad spend to measure cost per call by channel.

Use CallRail data in your AI and BI tools

Once CallRail data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with CallRail data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for CallRail connector pricing and plan details.

Google Ads: Sync Google Ads to BigQuery.
Custobar: Sync Custobar to BigQuery.
Google Search Console: Sync Google Search Console to BigQuery.
HubSpot: Sync HubSpot to BigQuery.
Adform: Sync Adform to BigQuery.
Amplitude: Sync Amplitude to BigQuery.

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