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RepairShopr connector

Set up the RepairShopr connector in Kaivo: authentication, configuration, the 14 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your RepairShopr data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your CRM data instead of moving it.

What is the RepairShopr connector

Sync your RepairShopr data into BigQuery with Kaivo to analyse tickets, invoices, and customers in one place.

CategoryCRM, Customer Service
AuthenticationAPI key
SetupSelf-service

Getting started with the RepairShopr connector

  1. Sign up for Kaivo and create a workspace.
  2. Connect your RepairShopr account.
  3. Choose which tables to sync.
  4. Wait for the initial sync to finish.
  5. Query your data in BigQuery or your favourite AI or BI tool.

Authenticating RepairShopr

Authenticate with your API Key.

FieldDescription
API Key

Configuring the RepairShopr connector

When you set up the connector, you provide:

FieldDescription
Subdomain

Your RepairShopr subdomain (e.g. if your account URL is acme.repairshopr.com, enter acme).

Tables and columns synced from RepairShopr

Kaivo syncs 14 tables from RepairShopr into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
account_idFLOAT64
created_atSTRING
email_instructionsSTRING
idFLOAT64
location_hard_codeSTRING
location_typeSTRING
nameSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
descriptionSTRING
all_dayBOOL
appointment_location_typeSTRING
created_atSTRING
customer__account_idFLOAT64
customer__address1STRING
customer__address2STRING
customer__citySTRING
customer__created_atSTRING
customer__customer_idFLOAT64
customer__emailSTRING
customer__extensionSTRING
customer__idFLOAT64
customer__mobileSTRING
customer__nameSTRING
customer__notesSTRING
customer__opt_outBOOL
customer__phoneSTRING
customer__processed_mobileSTRING
customer__processed_phoneSTRING
customer__properties__direct_reportSTRING
customer__properties__notification_billingSTRING
customer__properties__notification_marketingSTRING
customer__properties__notification_reportsSTRING
customer__properties__titleSTRING
customer__since_updated_atSTRING
customer__stateSTRING
customer__ticket_matching_emailsSTRING
customer__updated_atSTRING
customer__zipSTRING
durationFLOAT64
end_atSTRING
idFLOAT64
locationSTRING
start_atSTRING
start_at_labelSTRING
summarySTRING
ticket__billing_statusSTRING
ticket__childBOOL
ticket__contact_fullnameSTRING
ticket__created_atSTRING
ticket__creator_name_or_emailSTRING
ticket__customer_business_then_nameSTRING
ticket__customer_idFLOAT64
ticket__customer_replyBOOL
ticket__due_dateSTRING
ticket__idFLOAT64
ticket__numberFLOAT64
ticket__parentBOOL
ticket__prioritySTRING
ticket__problem_typeSTRING
ticket__recurringBOOL
ticket__statusSTRING
ticket__subjectSTRING
ticket__updated_atSTRING
ticket_idFLOAT64
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: appointments__ticket__comments

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
bodySTRING
created_atSTRING
hiddenBOOL
idFLOAT64
subjectSTRING
techSTRING
ticket_idFLOAT64
updated_atSTRING
user_idFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: appointments__ticket__tag_list

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
account_idFLOAT64
address1STRING
address2STRING
citySTRING
created_atSTRING
customer_idFLOAT64
emailSTRING
extensionSTRING
idFLOAT64
mobileSTRING
nameSTRING
notesSTRING
opt_outBOOL
phoneSTRING
processed_mobileSTRING
processed_phoneSTRING
properties__direct_reportSTRING
properties__notification_billingSTRING
properties__notification_marketingSTRING
properties__notification_reportsSTRING
properties__titleSTRING
since_updated_atSTRING
stateSTRING
ticket_matching_emailsSTRING
updated_atSTRING
zipSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
descriptionSTRING
account_idFLOAT64
apply_to_allBOOL
contract_amountSTRING
created_atSTRING
customer_idFLOAT64
end_dateSTRING
idFLOAT64
likelihoodFLOAT64
nameSTRING
primary_contactSTRING
start_dateSTRING
statusSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
asset_serialSTRING
asset_typeSTRING
created_atSTRING
customer__addressSTRING
customer__address_2STRING
customer__business_and_full_nameSTRING
customer__business_nameSTRING
customer__business_then_nameSTRING
customer__citySTRING
customer__created_atSTRING
customer__disabledBOOL
customer__emailSTRING
customer__firstnameSTRING
customer__fullnameSTRING
customer__get_smsBOOL
customer__idFLOAT64
customer__invoice_cc_emailsSTRING
customer__lastnameSTRING
customer__mobileSTRING
customer__no_emailBOOL
customer__notification_emailSTRING
customer__online_profile_urlSTRING
customer__opt_outBOOL
customer__phoneSTRING
customer__properties__notification_billingSTRING
customer__properties__notification_marketingSTRING
customer__properties__notification_reportsSTRING
customer__referred_bySTRING
customer__stateSTRING
customer__tax_rate_idFLOAT64
customer__updated_atSTRING
customer__zipSTRING
customer_idFLOAT64
device_info__snmp_config__versionFLOAT64
device_info__snmp_config__communitySTRING
device_info__snmp_config__enabledBOOL
device_info__snmp_config__portFLOAT64
has_live_chatBOOL
idFLOAT64
nameSTRING
properties__makeSTRING
properties__modelSTRING
properties__service_tagSTRING
rmm_store__account_idFLOAT64
rmm_store__asset_idFLOAT64
rmm_store__created_atSTRING
rmm_store__idFLOAT64
rmm_store__triggers__agent_offline_triggeredSTRING
rmm_store__triggers__app_crash_triggeredSTRING
rmm_store__triggers__bsod_triggeredSTRING
rmm_store__triggers__defrag_triggeredSTRING
rmm_store__triggers__device_manager_triggeredSTRING
rmm_store__triggers__firewall_triggeredSTRING
rmm_store__triggers__low_hd_space_triggeredSTRING
rmm_store__triggers__no_av_triggeredSTRING
rmm_store__triggers__smart_failure_triggeredSTRING
rmm_store__triggers__time_triggeredSTRING
rmm_store__updated_atSTRING
since_updated_atSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
addressSTRING
address_2STRING
business_and_full_nameSTRING
business_nameSTRING
business_then_nameSTRING
citySTRING
created_atSTRING
disabledBOOL
emailSTRING
firstnameSTRING
fullnameSTRING
get_smsBOOL
idFLOAT64
invoice_cc_emailsSTRING
lastnameSTRING
mobileSTRING
no_emailBOOL
notification_emailSTRING
online_profile_urlSTRING
opt_outBOOL
phoneSTRING
properties__notification_billingSTRING
properties__notification_marketingSTRING
properties__notification_reportsSTRING
referred_bySTRING
stateSTRING
tax_rate_idFLOAT64
updated_atSTRING
zipSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers__contacts

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
account_idFLOAT64
address1STRING
address2STRING
citySTRING
created_atSTRING
customer_idFLOAT64
emailSTRING
extensionSTRING
idFLOAT64
mobileSTRING
nameSTRING
notesSTRING
opt_outBOOL
phoneSTRING
processed_mobileSTRING
processed_phoneSTRING
properties__direct_reportSTRING
properties__notification_billingSTRING
properties__notification_marketingSTRING
properties__notification_reportsSTRING
properties__titleSTRING
since_updated_atSTRING
stateSTRING
ticket_matching_emailsSTRING
updated_atSTRING
zipSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
created_atSTRING
customer_business_then_nameSTRING
customer_idFLOAT64
dateSTRING
employeeSTRING
idFLOAT64
numberSTRING
statusSTRING
subtotalSTRING
taxSTRING
totalSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
contact_idFLOAT64
created_atSTRING
customer_business_then_nameSTRING
customer_idFLOAT64
dateSTRING
due_dateSTRING
hardwarecostSTRING
idFLOAT64
is_paidBOOL
numberSTRING
po_numberSTRING
subtotalSTRING
taxSTRING
tech_marked_paidBOOL
totalSTRING
updated_atSTRING
user_idFLOAT64
verified_paidBOOL
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
descriptionSTRING
account_idFLOAT64
convertedBOOL
created_atSTRING
idFLOAT64
invoice_idFLOAT64
logistic_stateSTRING
notesSTRING
orderedonSTRING
parturlSTRING
priceSTRING
quantityFLOAT64
requestedonSTRING
retail_centsFLOAT64
round_tripBOOL
shippingSTRING
taxableBOOL
ticket_idFLOAT64
ticketnumFLOAT64
trackingnumSTRING
updated_atSTRING
user_idFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
addressSTRING
business_then_nameSTRING
citySTRING
created_atSTRING
emailSTRING
first_nameSTRING
has_attachmentsBOOL
idFLOAT64
last_nameSTRING
message_readBOOL
mobileSTRING
phoneSTRING
stateSTRING
statusSTRING
ticket_descriptionSTRING
ticket_problem_typeSTRING
ticket_subjectSTRING
updated_atSTRING
zipSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
costSTRING
created_atSTRING
idFLOAT64
invoice_idFLOAT64
itemSTRING
nameSTRING
positionFLOAT64
priceSTRING
product_categorySTRING
quantitySTRING
since_updated_atSTRING
taxableBOOL
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
applied_atSTRING
created_atSTRING
customer__addressSTRING
customer__address_2STRING
customer__business_and_full_nameSTRING
customer__business_nameSTRING
customer__business_then_nameSTRING
customer__citySTRING
customer__created_atSTRING
customer__disabledBOOL
customer__emailSTRING
customer__firstnameSTRING
customer__fullnameSTRING
customer__get_smsBOOL
customer__idFLOAT64
customer__invoice_cc_emailsSTRING
customer__lastnameSTRING
customer__mobileSTRING
customer__no_emailBOOL
customer__notification_emailSTRING
customer__online_profile_urlSTRING
customer__opt_outBOOL
customer__phoneSTRING
customer__properties__notification_billingSTRING
customer__properties__notification_marketingSTRING
customer__properties__notification_reportsSTRING
customer__referred_bySTRING
customer__stateSTRING
customer__tax_rate_idFLOAT64
customer__updated_atSTRING
customer__zipSTRING
idFLOAT64
payment_amountFLOAT64
payment_methodSTRING
ref_numSTRING
successBOOL
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: payments__customer__contacts

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
account_idFLOAT64
address1STRING
address2STRING
citySTRING
created_atSTRING
customer_idFLOAT64
emailSTRING
extensionSTRING
idFLOAT64
mobileSTRING
nameSTRING
notesSTRING
opt_outBOOL
phoneSTRING
processed_mobileSTRING
processed_phoneSTRING
properties__direct_reportSTRING
properties__notification_billingSTRING
properties__notification_marketingSTRING
properties__notification_reportsSTRING
properties__titleSTRING
since_updated_atSTRING
stateSTRING
ticket_matching_emailsSTRING
updated_atSTRING
zipSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: payments__invoice_ids

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
descriptionSTRING
category_pathSTRING
conditionSTRING
desired_stock_levelFLOAT64
disabledBOOL
idFLOAT64
maintain_stockBOOL
nameSTRING
notesSTRING
physical_locationSTRING
price_costFLOAT64
price_retailFLOAT64
price_wholesaleFLOAT64
product_categorySTRING
quantityFLOAT64
reorder_atFLOAT64
serializedBOOL
since_updated_atSTRING
sort_orderFLOAT64
taxableBOOL
upc_codeSTRING
warranty_template_idFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: products__location_quantities

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: products__photos

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: products__vendor_ids

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
billing_statusSTRING
childBOOL
contact_fullnameSTRING
created_atSTRING
creator_name_or_emailSTRING
customer_business_then_nameSTRING
customer_idFLOAT64
customer_replyBOOL
due_dateSTRING
idFLOAT64
numberFLOAT64
parentBOOL
prioritySTRING
problem_typeSTRING
recurringBOOL
statusSTRING
subjectSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: tickets__comments

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
bodySTRING
created_atSTRING
hiddenBOOL
idFLOAT64
subjectSTRING
techSTRING
ticket_idFLOAT64
updated_atSTRING
user_idFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: tickets__tag_list

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the RepairShopr sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where RepairShopr supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for RepairShopr?

It depends on how much history is in your RepairShopr account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when RepairShopr's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in RepairShopr, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

How do I handle GDPR or data deletion requests?

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in RepairShopr instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the RepairShopr connector in Kaivo and all of its synced data is deleted with it.

Common use cases for RepairShopr data

Service reporting

Use tickets to track repair volume and turnaround over time.

Revenue and billing

Join invoices and payments with customers to track revenue.

Inventory

Use products and items to monitor parts and stock.

Use RepairShopr data in your AI and BI tools

Once RepairShopr data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with RepairShopr data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for RepairShopr connector pricing and plan details.

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