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Connectors

Help Scout connector

Set up the Help Scout connector in Kaivo: authentication, configuration, the 11 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your Help Scout data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the Help Scout connector

Sync your Help Scout support data into BigQuery with Kaivo to measure ticket volume, response times, and team performance.

CategoryCustomer Service
AuthenticationAPI key
SetupSelf-service

Getting started with the Help Scout connector

  1. Sign up for Kaivo and create a workspace.
  2. Connect your Help Scout account.
  3. Choose which tables to sync.
  4. Wait for the initial sync to finish.
  5. Query your data in BigQuery or your favourite AI or BI tool.

Authenticating Help Scout

Authenticate with your Help Scout credentials. You provide:

FieldDescription
Application ID
Application Secret

Prerequisites

Help Scout uses OAuth (client credentials), so you need your own Help Scout OAuth application:

  1. In the Help Scout developer portal, create an OAuth application and note its Application ID and Application Secret.

Then enter those values below.

Need help? Reach our team via the chat in the bottom-right corner.

Configuring the Help Scout connector

When you set up the connector, you provide:

FieldDescription
Start Date

Any data before this date will not be fetched.

Tables and columns synced from Help Scout

Kaivo syncs 11 tables from Help Scout into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__assigned_to__hrefSTRING
_links__created_by_customer__hrefSTRING
_links__created_by_user__hrefSTRING
_links__customer__hrefSTRING
action__typeSTRING
action__associated_entities__userFLOAT64
assigned_to__emailSTRING
assigned_to__firstSTRING
assigned_to__idFLOAT64
assigned_to__lastSTRING
bodySTRING
created_atSTRING
created_by__typeSTRING
created_by__emailSTRING
created_by__firstSTRING
created_by__idFLOAT64
created_by__lastSTRING
created_by__photo_urlSTRING
customer__emailSTRING
customer__firstSTRING
customer__idFLOAT64
customer__lastSTRING
customer__photo_urlSTRING
idFLOAT64
opened_atSTRING
saved_reply_idFLOAT64
source__typeSTRING
source__viaSTRING
stateSTRING
statusSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversation_threads___embedded__attachments

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversation_threads__bcc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversation_threads__cc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversation_threads__to

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__closed_by__hrefSTRING
_links__created_by_customer__hrefSTRING
_links__mailbox__hrefSTRING
_links__primary_customer__hrefSTRING
_links__self__hrefSTRING
_links__threads__hrefSTRING
_links__web__hrefSTRING
closed_byFLOAT64
closed_by_user__typeSTRING
closed_by_user__emailSTRING
closed_by_user__firstSTRING
closed_by_user__idFLOAT64
closed_by_user__lastSTRING
created_atSTRING
created_by__typeSTRING
created_by__emailSTRING
created_by__firstSTRING
created_by__idFLOAT64
created_by__lastSTRING
created_by__photo_urlSTRING
customer_waiting_since__friendlySTRING
customer_waiting_since__timeSTRING
folder_idFLOAT64
idFLOAT64
mailbox_idFLOAT64
numberFLOAT64
previewSTRING
primary_customer__typeSTRING
primary_customer__emailSTRING
primary_customer__firstSTRING
primary_customer__idFLOAT64
primary_customer__lastSTRING
primary_customer__photo_urlSTRING
source__typeSTRING
source__viaSTRING
stateSTRING
statusSTRING
subjectSTRING
threadsFLOAT64
user_updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations___embedded__threads

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__assigned_to__hrefSTRING
_links__created_by_customer__hrefSTRING
_links__customer__hrefSTRING
action__typeSTRING
assigned_to__emailSTRING
assigned_to__firstSTRING
assigned_to__idFLOAT64
assigned_to__lastSTRING
bodySTRING
created_atSTRING
created_by__typeSTRING
created_by__emailSTRING
created_by__firstSTRING
created_by__idFLOAT64
created_by__lastSTRING
created_by__photo_urlSTRING
customer__emailSTRING
customer__firstSTRING
customer__idFLOAT64
customer__lastSTRING
customer__photo_urlSTRING
idFLOAT64
saved_reply_idFLOAT64
source__typeSTRING
source__viaSTRING
stateSTRING
statusSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations___embedded__threads___embedded__attachments

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations___embedded__threads__bcc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations___embedded__threads__cc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations___embedded__threads__to

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations__bcc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations__cc

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations__custom_fields

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: conversations__tags

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
colorSTRING
idFLOAT64
tagSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
_embedded__address__citySTRING
_embedded__address__countrySTRING
_embedded__address__postal_codeSTRING
_embedded__address__stateSTRING
_links__address__hrefSTRING
_links__chats__hrefSTRING
_links__emails__hrefSTRING
_links__phones__hrefSTRING
_links__self__hrefSTRING
_links__social_profiles__hrefSTRING
_links__websites__hrefSTRING
backgroundSTRING
created_atSTRING
draftBOOL
first_nameSTRING
genderSTRING
idFLOAT64
last_nameSTRING
organizationSTRING
photo_typeSTRING
photo_urlSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__address__lines

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__chats

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__emails

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
idFLOAT64
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__phones

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__properties

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__social_profiles

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
idFLOAT64
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: customers___embedded__websites

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
idFLOAT64
valueSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
idFLOAT64
nameSTRING
orderFLOAT64
requiredBOOL
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: inbox_custom_fields__options

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
active_countFLOAT64
idFLOAT64
nameSTRING
total_countFLOAT64
updated_atSTRING
user_idFLOAT64
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
_links__fields__hrefSTRING
_links__folders__hrefSTRING
_links__self__hrefSTRING
created_atSTRING
emailSTRING
idFLOAT64
nameSTRING
slugSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
colorSTRING
created_atSTRING
idFLOAT64
nameSTRING
slugSTRING
ticket_countFLOAT64
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__self__hrefSTRING
created_atSTRING
emailSTRING
first_nameSTRING
idFLOAT64
initialsSTRING
job_titleSTRING
last_nameSTRING
mentionSTRING
phoneSTRING
roleSTRING
timezoneSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: team_members__alternate_emails

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
_links__team_members__hrefSTRING
created_atSTRING
idFLOAT64
initialsSTRING
mentionSTRING
nameSTRING
timezoneSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__self__hrefSTRING
created_atSTRING
emailSTRING
first_nameSTRING
idFLOAT64
initialsSTRING
job_titleSTRING
last_nameSTRING
mentionSTRING
phoneSTRING
roleSTRING
timezoneSTRING
updated_atSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__alternate_emails

ColumnTypeDescription
_kaivo_parent_idSTRINGForeign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
valueJSON
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.
ColumnTypeDescription
_kaivo_idSTRINGPrimary key that uniquely identifies the row. Auto-generated by Kaivo.
typeSTRING
_links__self__hrefSTRING
created_atSTRING
idFLOAT64
mailbox_idFLOAT64
modified_atSTRING
nameSTRING
orderFLOAT64
statusSTRING
_kaivo_extracted_atTIMESTAMPTimestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the Help Scout sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where Help Scout supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for Help Scout?

It depends on how much history is in your Help Scout account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when Help Scout's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in Help Scout, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

How do I handle GDPR or data deletion requests?

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in Help Scout instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the Help Scout connector in Kaivo and all of its synced data is deleted with it.

Common use cases for Help Scout data

Conversation volume

Use conversations and conversation_threads to track support volume over time.

Response and resolution

Measure first response and resolution times across conversations.

Team performance

Join conversations with users and teams to compare workload and handling.

Customer view

Use customers to see who contacts you most and about what.

Use Help Scout data in your AI and BI tools

Once Help Scout data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with Help Scout data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for Help Scout connector pricing and plan details.

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