Gorgias connector

Set up the Gorgias connector in Kaivo: authentication, configuration, the 16 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your Gorgias data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the Gorgias connector

Sync your Gorgias tickets, messages, and customers into BigQuery with Kaivo to analyse support performance alongside the rest of your data.

Category	Customer Service
Authentication	Username and password
Setup	Self-service

Getting started with the Gorgias connector

Sign up for Kaivo and create a workspace.
Connect your Gorgias account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating Gorgias

Connect with your Gorgias login. You provide:

Field	Description
Password

Configuring the Gorgias connector

When you set up the connector, you provide:

Field	Description
Username
Domain name	Domain name given for Gorgias, found as your URL prefix for accessing your website
Start date	Any data before this date will not be fetched.

Tables and columns synced from Gorgias

Kaivo syncs 16 tables from Gorgias into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

account (12 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created_datetime`	`TIMESTAMP`
`current_subscription__plan`	`STRING`
`current_subscription__start_datetime`	`TIMESTAMP`
`current_subscription__status`	`STRING`
`domain`	`STRING`
`meta__analytics_group_id`	`STRING`
`meta__company_domain`	`STRING`
`meta__company_id`	`STRING`
`meta__has_credit_card`	`BOOL`
`status__status`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

account__settings (40 columns)
account__settings__data__allowed_domains (4 columns)
account__settings__data__assignment_channels (4 columns)
account__settings__data__business_hours (6 columns)
account__settings__data__hidden_views (4 columns)

custom-fields (15 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`created_datetime`	`TIMESTAMP`
`deactivated_datetime`	`TIMESTAMP`
`definition__data_type`	`STRING`
`definition__input_settings__input_type`	`STRING`
`id`	`INT64`
`label`	`STRING`
`managed_type`	`STRING`
`object_type`	`STRING`
`priority`	`FLOAT64`
`required`	`BOOL`
`requirement_type`	`STRING`
`updated_datetime`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

custom-fields__definition__input_settings__choices (4 columns)

customers (11 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`active`	`BOOL`
`created_datetime`	`TIMESTAMP`
`email`	`STRING`
`firstname`	`STRING`
`id`	`INT64`
`lastname`	`STRING`
`meta__name_set_via`	`STRING`
`name`	`STRING`
`updated_datetime`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

events (21 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`context`	`STRING`
`created_datetime`	`TIMESTAMP`
`data__type`	`STRING`
`data__description`	`STRING`
`data__account_id`	`FLOAT64`
`data__assignee_user_id`	`FLOAT64`
`data__code`	`STRING`
`data__event_types`	`STRING`
`data__id`	`FLOAT64`
`data__name`	`STRING`
`data__new_subject`	`STRING`
`data__priority`	`FLOAT64`
`data__triggering_event_type`	`STRING`
`id`	`INT64`
`object_id`	`FLOAT64`
`object_type`	`STRING`
`uri`	`STRING`
`user_id`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

events__data__tags_added (4 columns)

integrations (139 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`application_id`	`STRING`
`created_datetime`	`TIMESTAMP`
`deactivated_datetime`	`TIMESTAMP`
`decoration__avatar__company_logo_url`	`STRING`
`decoration__avatar__image_type`	`STRING`
`decoration__avatar__name_type`	`STRING`
`decoration__avatar_team_picture_url`	`STRING`
`decoration__avatar_type`	`STRING`
`decoration__background_color_style`	`STRING`
`decoration__conversation_color`	`STRING`
`decoration__display_bot_label`	`BOOL`
`decoration__introduction_text`	`STRING`
`decoration__launcher__type`	`STRING`
`decoration__launcher__label`	`STRING`
`decoration__main_color`	`STRING`
`decoration__main_font_family`	`STRING`
`decoration__offline_introduction_text`	`STRING`
`decoration__position__alignment`	`STRING`
`decoration__position__offset_x`	`FLOAT64`
`decoration__position__offset_y`	`FLOAT64`
`decoration__use_main_color_outside_business_hours`	`BOOL`
`http__form`	`JSON`
`http__id`	`FLOAT64`
`http__method`	`STRING`
`http__request_content_type`	`STRING`
`http__response_content_type`	`STRING`
`http__triggers__ticket_created`	`BOOL`
`http__triggers__ticket_message_created`	`BOOL`
`http__triggers__ticket_self_unsnoozed`	`BOOL`
`http__triggers__ticket_updated`	`BOOL`
`http__url`	`STRING`
`id`	`INT64`
`managed`	`BOOL`
`meta__about`	`STRING`
`meta__address`	`STRING`
`meta__app_id`	`STRING`
`meta__can_be_onboarded`	`BOOL`
`meta__category`	`STRING`
`meta__currency`	`STRING`
`meta__default_address_phone_matching_enabled`	`BOOL`
`meta__email_forwarding_activated`	`BOOL`
`meta__emoji`	`STRING`
`meta__enable_gmail_sending`	`BOOL`
`meta__enable_gmail_threading`	`BOOL`
`meta__enable_outlook_sending`	`BOOL`
`meta__failures`	`FLOAT64`
`meta__history_sync__is_synchronized`	`BOOL`
`meta__history_sync__oldest_syncable`	`STRING`
`meta__history_sync__posts__is_synchronized`	`BOOL`
`meta__history_sync__posts__nb_of_tickets_created`	`FLOAT64`
`meta__history_sync__posts__oldest_time_synced`	`STRING`
`meta__import_activated`	`BOOL`
`meta__import_state__customers__is_over`	`BOOL`
`meta__import_state__customers__oldest_created_at`	`STRING`
`meta__import_state__enabled`	`BOOL`
`meta__import_state__is_over`	`BOOL`
`meta__import_state__products__is_over`	`BOOL`
`meta__import_state__products__oldest_created_at`	`STRING`
`meta__instagram__followers_count`	`FLOAT64`
`meta__instagram__id`	`STRING`
`meta__instagram__instagram_direct_message_allowed`	`BOOL`
`meta__instagram__name`	`STRING`
`meta__instagram__username`	`STRING`
`meta__installation__visibility__match_conditions`	`STRING`
`meta__installation__visibility__method`	`STRING`
`meta__language`	`STRING`
`meta__name`	`STRING`
`meta__need_scope_update`	`BOOL`
`meta__oauth__scope`	`JSON`
`meta__oauth__status`	`STRING`
`meta__one_click_installation_datetime`	`TIMESTAMP`
`meta__one_click_installation_method`	`STRING`
`meta__one_click_uninstallation_datetime`	`TIMESTAMP`
`meta__outbound_verification_status__domain`	`STRING`
`meta__outbound_verification_status__single_sender`	`STRING`
`meta__outlook_user_id`	`STRING`
`meta__page_id`	`STRING`
`meta__phone_number_id`	`FLOAT64`
`meta__picture__data__height`	`FLOAT64`
`meta__picture__data__is_silhouette`	`BOOL`
`meta__picture__data__url`	`STRING`
`meta__picture__data__width`	`FLOAT64`
`meta__preferences__auto_responder__enabled`	`BOOL`
`meta__preferences__auto_responder__reply`	`STRING`
`meta__preferences__control_ticket_volume`	`BOOL`
`meta__preferences__display_campaigns_hidden_chat`	`BOOL`
`meta__preferences__email_capture_enabled`	`BOOL`
`meta__preferences__email_capture_enforcement`	`STRING`
`meta__preferences__hide_on_mobile`	`BOOL`
`meta__preferences__hide_outside_business_hours`	`BOOL`
`meta__preferences__linked_email_integration`	`FLOAT64`
`meta__preferences__live_chat_availability`	`STRING`
`meta__preferences__privacy_policy_disclaimer_enabled`	`BOOL`
`meta__preferences__send_chat_transcript`	`BOOL`
`meta__preferred`	`BOOL`
`meta__provider`	`STRING`
`meta__roles`	`STRING`
`meta__settings__import_history_enabled`	`BOOL`
`meta__settings__instagram_ads_enabled`	`BOOL`
`meta__settings__instagram_comments_enabled`	`BOOL`
`meta__settings__instagram_direct_message_enabled`	`BOOL`
`meta__settings__instagram_mentions_enabled`	`BOOL`
`meta__settings__mentions_enabled`	`BOOL`
`meta__settings__messenger_enabled`	`BOOL`
`meta__settings__posts_enabled`	`BOOL`
`meta__settings__recommendations_enabled`	`BOOL`
`meta__shop_display_name`	`STRING`
`meta__shop_domain`	`STRING`
`meta__shop_id`	`FLOAT64`
`meta__shop_integration_id`	`FLOAT64`
`meta__shop_name`	`STRING`
`meta__shop_phone`	`STRING`
`meta__shop_plan`	`STRING`
`meta__shop_type`	`STRING`
`meta__signature__html`	`STRING`
`meta__signature__text`	`STRING`
`meta__store_name`	`STRING`
`meta__subscription__expiration_datetime`	`TIMESTAMP`
`meta__subscription__id`	`STRING`
`meta__sync__datetime`	`STRING`
`meta__sync__expiration`	`STRING`
`meta__sync__history_id`	`STRING`
`meta__sync_customer_notes`	`BOOL`
`meta__sync_state__is_initialized`	`BOOL`
`meta__sync_state__page`	`FLOAT64`
`meta__use_gmail_categories`	`BOOL`
`meta__use_new_creds_version`	`BOOL`
`meta__uses_multi_currency`	`BOOL`
`meta__verified`	`BOOL`
`meta__wizard__status`	`STRING`
`meta__wizard__step`	`STRING`
`name`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`user__id`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

integrations__meta__installation__visibility__conditions (6 columns)
integrations__meta__languages (5 columns)
integrations__meta__shopify_integration_ids (4 columns)
integrations__meta__webhooks (6 columns)

jobs (32 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`created_datetime`	`TIMESTAMP`
`ended_datetime`	`TIMESTAMP`
`id`	`INT64`
`info__iteration_over`	`BOOL`
`info__progress_count`	`FLOAT64`
`info__progress_cursor`	`STRING`
`params__end_datetime`	`TIMESTAMP`
`params__start_datetime`	`TIMESTAMP`
`params__updates__assignee_user__id`	`FLOAT64`
`params__updates__assignee_user__name`	`STRING`
`params__updates__status`	`STRING`
`params__updates__trashed_datetime`	`TIMESTAMP`
`params__view__type`	`STRING`
`params__view__filters`	`STRING`
`params__view__filters_ast__type`	`STRING`
`params__view__filters_ast__loc__end__column`	`FLOAT64`
`params__view__filters_ast__loc__end__line`	`FLOAT64`
`params__view__filters_ast__loc__start__column`	`FLOAT64`
`params__view__filters_ast__loc__start__line`	`FLOAT64`
`params__view__filters_ast__source_type`	`STRING`
`params__view__id`	`FLOAT64`
`params__view__name`	`STRING`
`params__view__order_by`	`STRING`
`params__view__order_dir`	`STRING`
`scheduled_datetime`	`TIMESTAMP`
`started_datetime`	`TIMESTAMP`
`status`	`STRING`
`uri`	`STRING`
`user_id`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

jobs__params__ticket_ids (4 columns)
jobs__params__view__filters_ast__body (36 columns)
jobs__params__view__filters_ast__body__expression__left__arguments (35 columns)
jobs__params__view__filters_ast__body__expression__right__arguments (23 columns)

macros (10 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created_datetime`	`TIMESTAMP`
`id`	`INT64`
`intent`	`STRING`
`language`	`STRING`
`name`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`usage`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

macros__actions (24 columns)
macros__actions__arguments__headers (4 columns)
macros__actions__arguments__params (7 columns)

messages (137 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`body_html`	`STRING`
`body_text`	`STRING`
`channel`	`STRING`
`created_datetime`	`TIMESTAMP`
`external_id`	`STRING`
`from_agent`	`BOOL`
`headers__arc_authentication_results`	`STRING`
`headers__arc_message_signature`	`STRING`
`headers__arc_seal`	`STRING`
`headers__accept_language`	`STRING`
`headers__authentication_results`	`STRING`
`headers__content_transfer_encoding`	`STRING`
`headers__content_type`	`STRING`
`headers__dkim_signature`	`STRING`
`headers__date`	`STRING`
`headers__delivered_to`	`STRING`
`headers__from`	`STRING`
`headers__in_reply_to`	`STRING`
`headers__list_unsubscribe`	`STRING`
`headers__list_unsubscribe_post`	`STRING`
`headers__mime_version`	`STRING`
`headers__message_id`	`STRING`
`headers__message_id`	`STRING`
`headers__mime_version`	`STRING`
`headers__received`	`STRING`
`headers__received_spf`	`STRING`
`headers__references`	`STRING`
`headers__reply_to`	`STRING`
`headers__return_path`	`STRING`
`headers__subject`	`STRING`
`headers__thread_index`	`STRING`
`headers__thread_topic`	`STRING`
`headers__to`	`STRING`
`headers__x_entity_id`	`STRING`
`headers__x_forwarded_encrypted`	`STRING`
`headers__x_forwarded_for`	`STRING`
`headers__x_forwarded_to`	`STRING`
`headers__x_gorgias_ticket_id`	`STRING`
`headers__x_gm_features`	`STRING`
`headers__x_gm_gg`	`STRING`
`headers__x_gm_message_state`	`STRING`
`headers__x_google_dkim_signature`	`STRING`
`headers__x_google_original_from`	`STRING`
`headers__x_google_smtp_source`	`STRING`
`headers__x_kmail_account`	`STRING`
`headers__x_kmail_message`	`STRING`
`headers__x_kmail_ops`	`STRING`
`headers__x_ms_exchange_cross_tenant_auth_as`	`STRING`
`headers__x_ms_exchange_cross_tenant_auth_source`	`STRING`
`headers__x_ms_exchange_cross_tenant_network_message_id`	`STRING`
`headers__x_ms_exchange_cross_tenant_fromentityheader`	`STRING`
`headers__x_ms_exchange_cross_tenant_id`	`STRING`
`headers__x_ms_exchange_cross_tenant_originalarrivaltime`	`STRING`
`headers__x_ms_exchange_cross_tenant_rms_persistedconsumerorg`	`STRING`
`headers__x_ms_exchange_transport_cross_tenant_headers_stamped`	`STRING`
`headers__x_ms_has_attach`	`STRING`
`headers__x_ms_tnef_correlator`	`STRING`
`headers__x_mailer`	`STRING`
`headers__x_originator_org`	`STRING`
`headers__x_received`	`STRING`
`headers__x_report_abuse`	`STRING`
`headers__x_sg_eid`	`STRING`
`headers__x_sg_id`	`STRING`
`headers__x_sonic_dkim_sign`	`STRING`
`headers__x_sonic_id`	`STRING`
`headers__x_sonic_mf`	`STRING`
`headers__x_y_mail_osg`	`STRING`
`headers__reply_to`	`STRING`
`headers__x_microsoft_antispam`	`STRING`
`headers__x_microsoft_antispam_message_info`	`STRING`
`headers__x_ms_exchange_antispam_messagedata_0`	`STRING`
`headers__x_ms_exchange_antispam_messagedata_chunkcount`	`STRING`
`headers__x_ms_exchange_messagesentrepresentingtype`	`STRING`
`headers__x_ms_office365_filtering_correlation_id`	`STRING`
`headers__x_ms_publictraffictype`	`STRING`
`headers__x_ms_traffictypediagnostic`	`STRING`
`id`	`INT64`
`integration_id`	`FLOAT64`
`is_retriable`	`BOOL`
`message_id`	`STRING`
`meta__is_echo`	`BOOL`
`opened_datetime`	`TIMESTAMP`
`public`	`BOOL`
`receiver__email`	`STRING`
`receiver__firstname`	`STRING`
`receiver__id`	`FLOAT64`
`receiver__lastname`	`STRING`
`receiver__meta__location_info__calling_code`	`STRING`
`receiver__meta__location_info__city`	`STRING`
`receiver__meta__location_info__country_code`	`STRING`
`receiver__meta__location_info__country_name`	`STRING`
`receiver__meta__location_info__currency__code`	`STRING`
`receiver__meta__location_info__ip`	`STRING`
`receiver__meta__location_info__region`	`STRING`
`receiver__meta__location_info__region_code`	`STRING`
`receiver__meta__location_info__time_zone__abbr`	`STRING`
`receiver__meta__location_info__time_zone__name`	`STRING`
`receiver__meta__location_info__time_zone__offset`	`STRING`
`receiver__meta__name_set_via`	`STRING`
`receiver__meta__postscript_sid`	`FLOAT64`
`receiver__name`	`STRING`
`sender__email`	`STRING`
`sender__firstname`	`STRING`
`sender__id`	`FLOAT64`
`sender__lastname`	`STRING`
`sender__meta__location_info__calling_code`	`STRING`
`sender__meta__location_info__city`	`STRING`
`sender__meta__location_info__country_code`	`STRING`
`sender__meta__location_info__country_name`	`STRING`
`sender__meta__location_info__currency__code`	`STRING`
`sender__meta__location_info__ip`	`STRING`
`sender__meta__location_info__region`	`STRING`
`sender__meta__location_info__region_code`	`STRING`
`sender__meta__location_info__time_zone__abbr`	`STRING`
`sender__meta__location_info__time_zone__name`	`STRING`
`sender__meta__location_info__time_zone__offset`	`STRING`
`sender__meta__name_set_via`	`STRING`
`sender__meta__sso`	`STRING`
`sender__name`	`STRING`
`sent_datetime`	`TIMESTAMP`
`source__type`	`STRING`
`source__extra__aircall_call_id`	`FLOAT64`
`source__extra__include_thread`	`BOOL`
`source__extra__page_id`	`STRING`
`source__extra__parent_id`	`STRING`
`source__extra__permalink`	`STRING`
`source__extra__post_id`	`STRING`
`source__from__address`	`STRING`
`source__from__name`	`STRING`
`stripped_html`	`STRING`
`stripped_text`	`STRING`
`subject`	`STRING`
`ticket_id`	`FLOAT64`
`uri`	`STRING`
`via`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

messages__actions (15 columns)
messages__attachments (8 columns)
messages__intents (5 columns)
messages__macros (4 columns)
messages__receiver__meta__location_info__languages (4 columns)
messages__sender__meta__location_info__languages (4 columns)
messages__source__bcc (4 columns)
messages__source__cc (4 columns)
messages__source__to (5 columns)

rules (20 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`code`	`STRING`
`code_ast__type`	`STRING`
`code_ast__loc__end__column`	`FLOAT64`
`code_ast__loc__end__line`	`FLOAT64`
`code_ast__loc__start__column`	`FLOAT64`
`code_ast__loc__start__line`	`FLOAT64`
`code_ast__source_type`	`STRING`
`created_datetime`	`TIMESTAMP`
`deactivated_datetime`	`TIMESTAMP`
`event_types`	`STRING`
`id`	`INT64`
`name`	`STRING`
`priority`	`FLOAT64`
`settings__slug`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

rules__code_ast__body (132 columns)
rules__code_ast__body__alternate__body (19 columns)
rules__code_ast__body__alternate__body__expression__arguments (10 columns)
rules__code_ast__body__alternate__body__expression__arguments__properties (25 columns)
rules__code_ast__body__consequent__body (81 columns)
rules__code_ast__body__consequent__body__consequent__body (19 columns)
rules__code_ast__body__consequent__body__consequent__body__expression__arguments (10 columns)
rules__code_ast__body__consequent__body__consequent__body__expression__arguments__properties (25 columns)
rules__code_ast__body__consequent__body__expression__arguments (10 columns)
rules__code_ast__body__consequent__body__expression__arguments__properties (25 columns)
rules__code_ast__body__consequent__body__test__arguments (72 columns)
rules__code_ast__body__consequent__body__test__arguments__elements (10 columns)
rules__code_ast__body__consequent__body__test__left__arguments (23 columns)
rules__code_ast__body__consequent__body__test__left__arguments__elements (10 columns)
rules__code_ast__body__consequent__body__test__left__left__arguments (23 columns)
rules__code_ast__body__consequent__body__test__left__right__arguments (23 columns)
rules__code_ast__body__consequent__body__test__right__arguments (36 columns)
rules__code_ast__body__consequent__body__test__right__arguments__elements (10 columns)
rules__code_ast__body__test__arguments (73 columns)
rules__code_ast__body__test__arguments__elements (10 columns)
rules__code_ast__body__test__left__arguments (73 columns)
rules__code_ast__body__test__left__arguments__elements (10 columns)
rules__code_ast__body__test__left__left__arguments (36 columns)
rules__code_ast__body__test__left__left__arguments__elements (10 columns)
rules__code_ast__body__test__left__left__left__left__left__arguments (23 columns)
rules__code_ast__body__test__left__left__left__left__right__arguments (23 columns)
rules__code_ast__body__test__left__left__left__right__arguments (36 columns)
rules__code_ast__body__test__left__left__left__right__arguments__elements (10 columns)
rules__code_ast__body__test__left__left__right__arguments (23 columns)
rules__code_ast__body__test__left__right__arguments (73 columns)
rules__code_ast__body__test__left__right__arguments__elements (10 columns)
rules__code_ast__body__test__right__arguments (73 columns)
rules__code_ast__body__test__right__arguments__elements (10 columns)
rules__settings__allow_list (4 columns)
rules__settings__block_list (4 columns)

satisfaction-surveys (13 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`body_text`	`STRING`
`created_datetime`	`TIMESTAMP`
`customer_id`	`FLOAT64`
`id`	`INT64`
`meta__postcall`	`BOOL`
`score`	`FLOAT64`
`scored_datetime`	`TIMESTAMP`
`sent_datetime`	`TIMESTAMP`
`should_send_datetime`	`TIMESTAMP`
`ticket_id`	`FLOAT64`
`uri`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

tags (9 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`created_datetime`	`TIMESTAMP`
`decoration__color`	`STRING`
`id`	`INT64`
`name`	`STRING`
`uri`	`STRING`
`usage`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

teams (12 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`created_datetime`	`TIMESTAMP`
`decoration__emoji__colons`	`STRING`
`decoration__emoji__id`	`STRING`
`decoration__emoji__name`	`STRING`
`decoration__emoji__native`	`STRING`
`decoration__emoji__unified`	`STRING`
`id`	`INT64`
`name`	`STRING`
`uri`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

teams__decoration__emoji__emoticons (4 columns)
teams__members (9 columns)

tickets (47 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`assignee_user__email`	`STRING`
`assignee_user__firstname`	`STRING`
`assignee_user__id`	`FLOAT64`
`assignee_user__lastname`	`STRING`
`assignee_user__meta__name_set_via`	`STRING`
`assignee_user__meta__sso`	`STRING`
`assignee_user__name`	`STRING`
`channel`	`STRING`
`closed_datetime`	`TIMESTAMP`
`created_datetime`	`TIMESTAMP`
`customer__email`	`STRING`
`customer__firstname`	`STRING`
`customer__id`	`FLOAT64`
`customer__lastname`	`STRING`
`customer__meta__location_info__calling_code`	`STRING`
`customer__meta__location_info__city`	`STRING`
`customer__meta__location_info__country_code`	`STRING`
`customer__meta__location_info__country_name`	`STRING`
`customer__meta__location_info__currency__code`	`STRING`
`customer__meta__location_info__ip`	`STRING`
`customer__meta__location_info__region`	`STRING`
`customer__meta__location_info__region_code`	`STRING`
`customer__meta__location_info__time_zone__abbr`	`STRING`
`customer__meta__location_info__time_zone__name`	`STRING`
`customer__meta__location_info__time_zone__offset`	`STRING`
`customer__meta__name_set_via`	`STRING`
`customer__meta__postscript_sid`	`FLOAT64`
`customer__name`	`STRING`
`excerpt`	`STRING`
`from_agent`	`BOOL`
`id`	`INT64`
`is_unread`	`BOOL`
`language`	`STRING`
`last_message_datetime`	`TIMESTAMP`
`last_received_message_datetime`	`TIMESTAMP`
`messages_count`	`FLOAT64`
`opened_datetime`	`TIMESTAMP`
`priority`	`STRING`
`snooze_datetime`	`TIMESTAMP`
`spam`	`BOOL`
`status`	`STRING`
`subject`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`via`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

tickets__customer__meta__location_info__languages (4 columns)
tickets__integrations (6 columns)
tickets__tags (6 columns)

users (20 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`active`	`BOOL`
`created_datetime`	`TIMESTAMP`
`email`	`STRING`
`external_id`	`STRING`
`firstname`	`STRING`
`has_2fa_enabled`	`BOOL`
`has_password`	`BOOL`
`id`	`INT64`
`language`	`STRING`
`lastname`	`STRING`
`meta__name_set_via`	`STRING`
`meta__profile_picture_url`	`STRING`
`meta__sso`	`STRING`
`name`	`STRING`
`role__name`	`STRING`
`timezone`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

views (22 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`category`	`STRING`
`created_datetime`	`TIMESTAMP`
`deactivated_datetime`	`TIMESTAMP`
`decoration__emoji`	`STRING`
`filters`	`STRING`
`filters_ast__type`	`STRING`
`filters_ast__loc__end__column`	`FLOAT64`
`filters_ast__loc__end__line`	`FLOAT64`
`filters_ast__loc__start__column`	`FLOAT64`
`filters_ast__loc__start__line`	`FLOAT64`
`filters_ast__source_type`	`STRING`
`id`	`INT64`
`name`	`STRING`
`order_by`	`STRING`
`order_dir`	`STRING`
`section_id`	`FLOAT64`
`slug`	`STRING`
`uri`	`STRING`
`visibility`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

views__fields (4 columns)
views__filters_ast__body (208 columns)
views__filters_ast__body__expression__arguments (36 columns)
views__filters_ast__body__expression__arguments__elements (10 columns)
views__filters_ast__body__expression__left__arguments (36 columns)
views__filters_ast__body__expression__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__arguments (36 columns)
views__filters_ast__body__expression__left__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__left__arguments (36 columns)
views__filters_ast__body__expression__left__left__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__left__left__arguments (36 columns)
views__filters_ast__body__expression__left__left__left__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__left__left__left__arguments (36 columns)
views__filters_ast__body__expression__left__left__left__left__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__left__left__left__left__left__left__left__arguments (33 columns)
views__filters_ast__body__expression__left__left__left__left__left__left__left__left__left__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__left__left__left__left__left__left__right__arguments (33 columns)
views__filters_ast__body__expression__left__left__left__left__left__left__left__right__arguments (23 columns)
views__filters_ast__body__expression__left__left__left__left__left__left__right__arguments (35 columns)
views__filters_ast__body__expression__left__left__left__left__left__right__arguments (35 columns)
views__filters_ast__body__expression__left__left__left__left__right__arguments (36 columns)
views__filters_ast__body__expression__left__left__left__right__arguments (36 columns)
views__filters_ast__body__expression__left__left__left__right__arguments__elements (10 columns)
views__filters_ast__body__expression__left__left__right__arguments (36 columns)
views__filters_ast__body__expression__left__left__right__arguments__elements (10 columns)
views__filters_ast__body__expression__left__right__arguments (36 columns)
views__filters_ast__body__expression__left__right__arguments__elements (10 columns)
views__filters_ast__body__expression__right__arguments (36 columns)
views__filters_ast__body__expression__right__arguments__elements (10 columns)
views__shared_with_teams (10 columns)
views__shared_with_teams__decoration__emoji__emoticons (4 columns)
views__shared_with_users (8 columns)

views_items (46 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`assignee_user__email`	`STRING`
`assignee_user__firstname`	`STRING`
`assignee_user__id`	`FLOAT64`
`assignee_user__lastname`	`STRING`
`assignee_user__name`	`STRING`
`channel`	`STRING`
`closed_datetime`	`TIMESTAMP`
`created_datetime`	`TIMESTAMP`
`customer__email`	`STRING`
`customer__firstname`	`STRING`
`customer__id`	`FLOAT64`
`customer__lastname`	`STRING`
`customer__meta__location_info__calling_code`	`STRING`
`customer__meta__location_info__city`	`STRING`
`customer__meta__location_info__country_code`	`STRING`
`customer__meta__location_info__country_name`	`STRING`
`customer__meta__location_info__currency__code`	`STRING`
`customer__meta__location_info__ip`	`STRING`
`customer__meta__location_info__region`	`STRING`
`customer__meta__location_info__region_code`	`STRING`
`customer__meta__location_info__time_zone__abbr`	`STRING`
`customer__meta__location_info__time_zone__name`	`STRING`
`customer__meta__location_info__time_zone__offset`	`STRING`
`customer__meta__name_set_via`	`STRING`
`customer__meta__postscript_sid`	`FLOAT64`
`customer__name`	`STRING`
`excerpt`	`STRING`
`from_agent`	`BOOL`
`id`	`INT64`
`is_unread`	`BOOL`
`language`	`STRING`
`last_message_datetime`	`TIMESTAMP`
`last_received_message_datetime`	`TIMESTAMP`
`messages_count`	`FLOAT64`
`opened_datetime`	`TIMESTAMP`
`priority`	`STRING`
`snooze_datetime`	`TIMESTAMP`
`spam`	`BOOL`
`status`	`STRING`
`subject`	`STRING`
`updated_datetime`	`TIMESTAMP`
`uri`	`STRING`
`via`	`STRING`
`view_id`	`INT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

views_items__customer__meta__location_info__languages (4 columns)
views_items__integrations (6 columns)
views_items__tags (6 columns)

How the Gorgias sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where Gorgias supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for Gorgias?

It depends on how much history is in your Gorgias account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when Gorgias's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in Gorgias, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in Gorgias instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the Gorgias connector in Kaivo and all of its synced data is deleted with it.

Common use cases for Gorgias data

Support volume

Track tickets by channel, tag, and over time to monitor volume and trends.

Response and resolution

Analyse messages to measure first response and resolution times.

Satisfaction

Use satisfaction-surveys to track CSAT and find where the experience drops.

Support and orders together

Join Gorgias tickets with order data in BigQuery to connect support to the customer journey.

Use Gorgias data in your AI and BI tools

Once Gorgias data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with Gorgias data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for Gorgias connector pricing and plan details.

HubSpot: Sync HubSpot to BigQuery.
Dixa: Sync Dixa to BigQuery.
Freshservice: Sync Freshservice to BigQuery.
Genesys: Sync Genesys to BigQuery.
giosg: Sync giosg to BigQuery.
LiveChat: Sync LiveChat to BigQuery.

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What is the Gorgias connector

Getting started with the Gorgias connector

Authenticating Gorgias

Configuring the Gorgias connector

Tables and columns synced from Gorgias

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How the Gorgias sync works

Frequently asked questions

How long does the initial sync take for Gorgias?

Can I sync only some tables or columns?

What happens when Gorgias's schema changes?

How do I handle GDPR or data deletion requests?

Common use cases for Gorgias data

Support volume

Response and resolution

Satisfaction

Support and orders together

Use Gorgias data in your AI and BI tools

Claude

Power BI

Data Studio

Tableau

Google Sheets

Excel

Metabase

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