PagerDuty connector

Set up the PagerDuty connector in Kaivo: authentication, configuration, the 6 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 15 days ago

Kaivo is a fully managed data platform that syncs your PagerDuty data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your data from PagerDuty instead of moving it.

What is the PagerDuty connector

Sync your PagerDuty incident data into BigQuery with Kaivo to analyse on-call load, incident trends, and service reliability over time.

Category	Tech
Authentication	API key
Setup	Self-service

Getting started with the PagerDuty connector

Sign up for Kaivo and create a workspace.
Connect your PagerDuty account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating PagerDuty

Authenticate with your API Key.

Field	Description
API Key	PagerDuty API key for authentication.

Tables and columns synced from PagerDuty

Kaivo syncs 6 tables from PagerDuty into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

incident_logs (68 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`action`	`STRING`
`agent__type`	`STRING`
`agent__html_url`	`STRING`
`agent__id`	`STRING`
`agent__self`	`STRING`
`agent__summary`	`STRING`
`channel__type`	`STRING`
`channel__new_priority__type`	`STRING`
`channel__new_priority__description`	`STRING`
`channel__new_priority__account_id`	`STRING`
`channel__new_priority__color`	`STRING`
`channel__new_priority__created_at`	`STRING`
`channel__new_priority__html_url`	`STRING`
`channel__new_priority__id`	`STRING`
`channel__new_priority__name`	`STRING`
`channel__new_priority__order`	`FLOAT64`
`channel__new_priority__schema_version`	`FLOAT64`
`channel__new_priority__self`	`STRING`
`channel__new_priority__summary`	`STRING`
`channel__new_priority__updated_at`	`STRING`
`channel__notification__type`	`STRING`
`channel__notification__address`	`STRING`
`channel__notification__conference_address`	`STRING`
`channel__notification__status`	`STRING`
`channel__old_priority`	`STRING`
`channel__summary`	`STRING`
`channels`	`STRING`
`created_at`	`STRING`
`escalation_policy__type`	`STRING`
`escalation_policy__description`	`STRING`
`escalation_policy__html_url`	`STRING`
`escalation_policy__id`	`STRING`
`escalation_policy__name`	`STRING`
`escalation_policy__num_loops`	`FLOAT64`
`escalation_policy__on_call_handoff_notifications`	`STRING`
`escalation_policy__privilege`	`STRING`
`escalation_policy__self`	`STRING`
`escalation_policy__summary`	`STRING`
`event_details__description`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`incident__type`	`STRING`
`incident__html_url`	`STRING`
`incident__id`	`STRING`
`incident__self`	`STRING`
`incident__summary`	`STRING`
`level`	`FLOAT64`
`message`	`STRING`
`responder__type`	`STRING`
`responder__html_url`	`STRING`
`responder__id`	`STRING`
`responder__self`	`STRING`
`responder__summary`	`STRING`
`self`	`STRING`
`service__type`	`STRING`
`service__html_url`	`STRING`
`service__id`	`STRING`
`service__self`	`STRING`
`service__summary`	`STRING`
`summary`	`STRING`
`user__type`	`STRING`
`user__html_url`	`STRING`
`user__id`	`STRING`
`user__self`	`STRING`
`user__summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__assignees

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__contexts

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__escalation_policy__escalation_rules

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`escalation_delay_in_minutes`	`FLOAT64`
`id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__escalation_policy__escalation_rules__targets

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__escalation_policy__services

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__escalation_policy__teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__responders_list

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incident_logs__teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

incidents (57 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`alert_counts__all`	`FLOAT64`
`alert_counts__resolved`	`FLOAT64`
`alert_counts__triggered`	`FLOAT64`
`alert_grouping`	`STRING`
`assigned_via`	`STRING`
`basic_alert_grouping`	`STRING`
`created_at`	`STRING`
`escalation_policy__type`	`STRING`
`escalation_policy__html_url`	`STRING`
`escalation_policy__id`	`STRING`
`escalation_policy__self`	`STRING`
`escalation_policy__summary`	`STRING`
`first_trigger_log_entry__type`	`STRING`
`first_trigger_log_entry__html_url`	`STRING`
`first_trigger_log_entry__id`	`STRING`
`first_trigger_log_entry__self`	`STRING`
`first_trigger_log_entry__summary`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`incident_key`	`STRING`
`incident_number`	`FLOAT64`
`is_mergeable`	`BOOL`
`last_status_change_at`	`STRING`
`last_status_change_by__type`	`STRING`
`last_status_change_by__html_url`	`STRING`
`last_status_change_by__id`	`STRING`
`last_status_change_by__self`	`STRING`
`last_status_change_by__summary`	`STRING`
`priority__type`	`STRING`
`priority__description`	`STRING`
`priority__account_id`	`STRING`
`priority__color`	`STRING`
`priority__created_at`	`STRING`
`priority__html_url`	`STRING`
`priority__id`	`STRING`
`priority__name`	`STRING`
`priority__order`	`FLOAT64`
`priority__schema_version`	`FLOAT64`
`priority__self`	`STRING`
`priority__summary`	`STRING`
`priority__updated_at`	`STRING`
`resolved_at`	`STRING`
`self`	`STRING`
`service__type`	`STRING`
`service__html_url`	`STRING`
`service__id`	`STRING`
`service__self`	`STRING`
`service__summary`	`STRING`
`status`	`STRING`
`summary`	`STRING`
`title`	`STRING`
`updated_at`	`STRING`
`urgency`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__acknowledgements

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`acknowledger__type`	`STRING`
`acknowledger__html_url`	`STRING`
`acknowledger__id`	`STRING`
`acknowledger__self`	`STRING`
`acknowledger__summary`	`STRING`
`at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__assignments

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`assignee__type`	`STRING`
`assignee__html_url`	`STRING`
`assignee__id`	`STRING`
`assignee__self`	`STRING`
`assignee__summary`	`STRING`
`at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__incidents_responders

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`incident__type`	`STRING`
`incident__html_url`	`STRING`
`incident__id`	`STRING`
`incident__self`	`STRING`
`incident__summary`	`STRING`
`message`	`STRING`
`requested_at`	`STRING`
`requester__type`	`STRING`
`requester__avatar_url`	`STRING`
`requester__html_url`	`STRING`
`requester__id`	`STRING`
`requester__job_title`	`STRING`
`requester__self`	`STRING`
`requester__summary`	`STRING`
`state`	`STRING`
`updated_at`	`STRING`
`user__type`	`STRING`
`user__avatar_url`	`STRING`
`user__html_url`	`STRING`
`user__id`	`STRING`
`user__job_title`	`STRING`
`user__self`	`STRING`
`user__summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__incidents_responders__escalation_policy_requests

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__pending_actions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__responder_requests

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`incident__type`	`STRING`
`incident__html_url`	`STRING`
`incident__id`	`STRING`
`incident__self`	`STRING`
`incident__summary`	`STRING`
`message`	`STRING`
`requested_at`	`STRING`
`requester__type`	`STRING`
`requester__html_url`	`STRING`
`requester__id`	`STRING`
`requester__self`	`STRING`
`requester__summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__responder_requests__responder_request_targets

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`responder_request_target__type`	`STRING`
`responder_request_target__id`	`STRING`
`responder_request_target__summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__responder_requests__responder_request_targets__responder_request_target__incidents_responders

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`incident__type`	`STRING`
`incident__html_url`	`STRING`
`incident__id`	`STRING`
`incident__self`	`STRING`
`incident__summary`	`STRING`
`message`	`STRING`
`requested_at`	`STRING`
`requester__type`	`STRING`
`requester__avatar_url`	`STRING`
`requester__html_url`	`STRING`
`requester__id`	`STRING`
`requester__job_title`	`STRING`
`requester__self`	`STRING`
`requester__summary`	`STRING`
`state`	`STRING`
`updated_at`	`STRING`
`user__type`	`STRING`
`user__avatar_url`	`STRING`
`user__html_url`	`STRING`
`user__id`	`STRING`
`user__job_title`	`STRING`
`user__self`	`STRING`
`user__summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__subscriber_requests

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: incidents__teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

priorities (15 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`account_id`	`STRING`
`color`	`STRING`
`created_at`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`name`	`STRING`
`order`	`FLOAT64`
`schema_version`	`FLOAT64`
`self`	`STRING`
`summary`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

services (30 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`acknowledgement_timeout`	`STRING`
`alert_creation`	`STRING`
`alert_grouping`	`STRING`
`alert_grouping_parameters__type`	`STRING`
`alert_grouping_parameters__config__recommended_time_window`	`FLOAT64`
`alert_grouping_parameters__config__time_window`	`FLOAT64`
`alert_grouping_timeout`	`STRING`
`auto_resolve_timeout`	`STRING`
`created_at`	`STRING`
`escalation_policy__type`	`STRING`
`escalation_policy__html_url`	`STRING`
`escalation_policy__id`	`STRING`
`escalation_policy__self`	`STRING`
`escalation_policy__summary`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`incident_urgency_rule__type`	`STRING`
`incident_urgency_rule__urgency`	`STRING`
`last_incident_timestamp`	`STRING`
`name`	`STRING`
`response_play`	`STRING`
`self`	`STRING`
`status`	`STRING`
`summary`	`STRING`
`support_hours`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: services__addons

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: services__integrations

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: services__scheduled_actions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: services__teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

teams (11 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`default_role`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`name`	`STRING`
`parent`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

users (17 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`description`	`STRING`
`avatar_url`	`STRING`
`billed`	`BOOL`
`color`	`STRING`
`email`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`invitation_sent`	`BOOL`
`job_title`	`STRING`
`name`	`STRING`
`role`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`time_zone`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__contact_methods

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__coordinated_incidents

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`incident__type`	`STRING`
`incident__html_url`	`STRING`
`incident__id`	`STRING`
`incident__self`	`STRING`
`incident__summary`	`STRING`
`message`	`STRING`
`requested_at`	`STRING`
`requester__type`	`STRING`
`requester__html_url`	`STRING`
`requester__id`	`STRING`
`requester__self`	`STRING`
`requester__summary`	`STRING`
`state`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__notification_rules

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__teams

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`html_url`	`STRING`
`id`	`STRING`
`self`	`STRING`
`summary`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the PagerDuty sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where PagerDuty supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for PagerDuty?

It depends on how much history is in your PagerDuty account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when PagerDuty's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in PagerDuty, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in PagerDuty instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the PagerDuty connector in Kaivo and all of its synced data is deleted with it.

Common use cases for PagerDuty data

Incident trends

Use incidents and incident_logs to track frequency, severity, and time to resolve.

On-call load

Join incidents with users and teams to see who carries the most on-call burden.

Service reliability

Group incidents by service to find the systems that page most often.

Priority analysis

Use priorities to understand how serious incidents are distributed.

Use PagerDuty data in your AI and BI tools

Once PagerDuty data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with PagerDuty data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for PagerDuty connector pricing and plan details.

Adform: Sync Adform to BigQuery.
Amplitude: Sync Amplitude to BigQuery.
Auth0: Sync Auth0 to BigQuery.
Convex: Sync Convex to BigQuery.
GitHub: Sync GitHub to BigQuery.
GitLab: Sync GitLab to BigQuery.

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