Gong connector

Set up the Gong connector in Kaivo: authentication, configuration, the 6 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your Gong data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your marketing and sales data instead of moving it.

What is the Gong connector

Sync your Gong call data into BigQuery with Kaivo to analyse sales conversations, scorecards, and rep performance alongside your pipeline.

Category	Marketing & Sales
Authentication	API key
Setup	Self-service

Getting started with the Gong connector

Sign up for Kaivo and create a workspace.
Connect your Gong account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating Gong

Authenticate with your Gong credentials. You provide:

Field	Description
Gong Access Key	Your Gong API access key.
Gong Access Key Secret	Your Gong API access key secret.

Configuring the Gong connector

When you set up the connector, you provide:

Field	Description
Start Date	Any data before this date will not be fetched.

Tables and columns synced from Gong

Kaivo syncs 6 tables from Gong into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

answeredScorecards (11 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`answered_scorecard_id`	`STRING`	Unique identifier for the answered scorecard instance.
`call_id`	`STRING`	Unique identifier for the call associated with the answered scorecard.
`call_start_time`	`TIMESTAMP`	Timestamp indicating the start time of the call.
`review_time`	`TIMESTAMP`	Timestamp indicating when the review of the answered scorecard was completed.
`reviewed_user_id`	`STRING`	Unique identifier for the user whose performance was reviewed.
`reviewer_user_id`	`STRING`	Unique identifier for the user who performed the review.
`scorecard_id`	`STRING`	Unique identifier for the scorecard template used.
`scorecard_name`	`STRING`	Name or title of the scorecard template used.
`visibility_type`	`STRING`	Type indicating the visibility permissions for the answered scorecard.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: answeredScorecards__answers

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`answer_text`	`STRING`	Text containing the answer given.
`is_overall`	`BOOL`	Boolean flag indicating if the answer is for an overall evaluation.
`not_applicable`	`BOOL`	Boolean flag indicating if the question is marked as not applicable.
`question_id`	`STRING`	Unique identifier for the question answered.
`question_revision_id`	`STRING`	Unique identifier for the revision of the question answered.
`score`	`INT64`	Numeric score assigned to the answer.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

calls (22 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`calendar_event_id`	`STRING`	Unique identifier for the calendar event associated with the call.
`client_unique_id`	`STRING`	Unique identifier for the client related to the call.
`custom_data`	`STRING`	Custom data associated with the call.
`direction`	`STRING`	Direction of the call (inbound/outbound).
`duration`	`INT64`	Duration of the call in seconds.
`id`	`STRING`	Unique identifier for the call.
`is_private`	`BOOL`	Indicates if the call is private or not.
`language`	`STRING`	Language used in the call.
`media`	`STRING`	Media type used for communication (voice, video, etc.).
`meeting_url`	`STRING`	URL for accessing the meeting associated with the call.
`primary_user_id`	`STRING`	Unique identifier for the primary user involved in the call.
`purpose`	`STRING`	Purpose or topic of the call.
`scheduled`	`TIMESTAMP`	Scheduled date and time of the call.
`scope`	`STRING`	Scope or extent of the call.
`sdr_disposition`	`STRING`	Disposition set by the sales development representative.
`started`	`TIMESTAMP`	Start date and time of the call.
`system`	`STRING`	System information related to the call.
`title`	`STRING`	Title or headline of the call.
`url`	`STRING`	URL associated with the call.
`workspace_id`	`STRING`	Identifier for the workspace to which the call belongs.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

callTranscripts (4 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`started`	`TIMESTAMP`	The start time of the call associated with the transcript.
`call_id`	`STRING`	Unique identifier for the call associated with the transcript.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: callTranscripts__transcript

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`speaker_id`	`STRING`	Unique identifier for the speaker in this segment.
`topic`	`STRING`	Topic being discussed in this segment.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: callTranscriptstranscriptsentences

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`start`	`INT64`	Start time of the sentence in milliseconds.
`end`	`INT64`	End time of the sentence in milliseconds.
`text`	`STRING`	The transcribed text of the sentence.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

extensiveCalls (29 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`startdatetime`	`TIMESTAMP`	Datetime for extensive calls.
`collaboration__brief`	`STRING`
`content__brief`	`STRING`
`id`	`INT64`	Unique identifier for the call (from metaData.id).
`interaction__questions__company_count`	`FLOAT64`
`interaction__questions__non_company_count`	`FLOAT64`
`media`	`JSON`	The media urls of the call.
`meta_data__calendar_event_id`	`STRING`	Unique identifier for the calendar event associated with the call.
`meta_data__client_unique_id`	`STRING`	Unique identifier for the client related to the call.
`meta_data__custom_data`	`STRING`	Custom data associated with the call.
`meta_data__direction`	`STRING`	Direction of the call (inbound/outbound).
`meta_data__duration`	`INT64`	Duration of the call in seconds.
`meta_data__id`	`STRING`	Unique identifier for the call.
`meta_data__is_private`	`BOOL`	Indicates if the call is private or not.
`meta_data__language`	`STRING`	Language used in the call.
`meta_data__media`	`STRING`	Media type used for communication (voice, video, etc.).
`meta_data__meeting_url`	`STRING`	URL for accessing the meeting associated with the call.
`meta_data__primary_user_id`	`STRING`	Unique identifier for the primary user involved in the call.
`meta_data__purpose`	`STRING`	Purpose or topic of the call.
`meta_data__scheduled`	`TIMESTAMP`	Scheduled date and time of the call.
`meta_data__scope`	`STRING`	Scope or extent of the call.
`meta_data__sdr_disposition`	`STRING`	Disposition set by the sales development representative.
`meta_data__started`	`TIMESTAMP`	Start date and time of the call.
`meta_data__system`	`STRING`	System information related to the call.
`meta_data__title`	`STRING`	Title or headline of the call.
`meta_data__url`	`STRING`	URL associated with the call.
`meta_data__workspace_id`	`STRING`	Identifier for the workspace to which the call belongs.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenthighlights

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenthighlights__items

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`text`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenthighlightsitemsstart_times

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontentkey_points

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`text`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontentoutline

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`duration`	`FLOAT64`
`section`	`STRING`
`start_time`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontentoutline__items

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`start_time`	`FLOAT64`
`text`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontentpoints_of_interest__action_items

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`snippet`	`STRING`
`snippet_end_time`	`FLOAT64`
`snippet_start_time`	`FLOAT64`
`speaker_id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenttopics

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`duration`	`FLOAT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenttrackers

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`count`	`FLOAT64`
`id`	`STRING`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenttrackers__occurrences

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`speaker_id`	`STRING`
`start_time`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenttrackers__phrases

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`count`	`FLOAT64`
`phrase`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontenttrackersphrasesoccurrences

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`speaker_id`	`STRING`
`start_time`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCalls__context

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`system`	`STRING`	External system name. Allowed: Salesforce, HubSpot, MicrosoftDynamic, Generic.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontextobjects

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`object_id`	`STRING`	Object ID.
`object_type`	`STRING`	Object Type. Allowed: Opportunity, Account
`timing`	`STRING`	Timing of object. Allowed: Now, TimeOfCall.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontextobjects__fields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`name`	`STRING`	Field name. For Account supported fields are: Name, Website, Industry and all the custom fields. For Opportunity supported fields are Name, LeadSource, Type, StageName, Probability, Amount, CloseDate and all the custom fields.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallscontextobjectsfieldsvalue

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallsinteractioninteraction_stats

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`name`	`STRING`
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallsinteractionspeakers

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`STRING`
`talk_time`	`FLOAT64`
`user_id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallsinteractionvideo

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`duration`	`FLOAT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCalls__parties

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`affiliation`	`STRING`	Whether the participant is from the company or not. Allowed: Internal, External, Unknown
`email_address`	`STRING`	Email address.
`id`	`STRING`	Unique ID of the participant in the call.
`name`	`STRING`	The name of the participant.
`phone_number`	`STRING`	The phone number of the participant.
`speaker_id`	`STRING`	Unique ID of a participant that spoke in the call. References to this id will appear in the '/v2/calls/transcript' endpoint response.
`title`	`STRING`	The job title of the participant.
`user_id`	`STRING`	The user ID of the participant within the Gong system, if the participant exists in the system.
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: extensiveCallspartiesmethods

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

scorecards (9 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created`	`TIMESTAMP`	The timestamp when the scorecard was created
`enabled`	`BOOL`	Indicates if the scorecard is enabled or disabled
`scorecard_id`	`STRING`	The unique identifier of the scorecard
`scorecard_name`	`STRING`	The name of the scorecard
`updated`	`TIMESTAMP`	The timestamp when the scorecard was last updated
`updater_user_id`	`STRING`	The user ID of the person who last updated the scorecard
`workspace_id`	`STRING`	The unique identifier of the workspace associated with the scorecard
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: scorecards__questions

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`created`	`TIMESTAMP`	The timestamp when the question was created
`is_overall`	`BOOL`	Indicates if the question is an overall score or not
`question_id`	`STRING`	The unique identifier of the question
`question_revision_id`	`STRING`	The revision identifier of the question
`question_text`	`STRING`	The text of the question
`updated`	`TIMESTAMP`	The timestamp when the question was last updated
`updater_user_id`	`STRING`	The user ID of the person who last updated the question
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

users (14 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`active`	`BOOL`	Indicates if the user is currently active or not
`created`	`TIMESTAMP`	The timestamp denoting when the user account was created
`email_address`	`STRING`	The primary email address associated with the user
`extension`	`STRING`	The phone extension number for the user
`first_name`	`STRING`	The first name of the user
`id`	`STRING`	Unique identifier for the user
`last_name`	`STRING`	The last name of the user
`manager_id`	`STRING`	The ID of the user's manager
`meeting_consent_page_url`	`STRING`	URL for the consent page related to meetings
`phone_number`	`STRING`	The phone number associated with the user
`title`	`STRING`	The job title or position of the user
`trusted_email_address`	`STRING`	An email address that is considered trusted for the user
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__email_aliases

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__personal_meeting_urls

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: users__spoken_languages

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the Gong sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where Gong supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for Gong?

It depends on how much history is in your Gong account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when Gong's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in Gong, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in Gong instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the Gong connector in Kaivo and all of its synced data is deleted with it.

Common use cases for Gong data

Conversation analysis

Use calls and callTranscripts to study what happens in your sales conversations.

Scorecard reporting

Join scorecards with answeredScorecards to track coaching and call quality over time.

Rep performance

Group calls by user to compare activity and outcomes across the team.

Pipeline context

Bring Gong calls together with your CRM data to connect conversations to deals.

Use Gong data in your AI and BI tools

Once Gong data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with Gong data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for Gong connector pricing and plan details.

Google Ads: Sync Google Ads to BigQuery.
Custobar: Sync Custobar to BigQuery.
Google Search Console: Sync Google Search Console to BigQuery.
HubSpot: Sync HubSpot to BigQuery.
Adform: Sync Adform to BigQuery.
Amplitude: Sync Amplitude to BigQuery.

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What is the Gong connector

Getting started with the Gong connector

Authenticating Gong

Configuring the Gong connector

Tables and columns synced from Gong

Subtable: answeredScorecards__answers

Subtable: callTranscripts__transcript

Subtable: callTranscripts__transcript__sentences

Subtable: extensiveCalls__content__highlights

Subtable: extensiveCalls__content__highlights__items

Subtable: extensiveCalls__content__highlights__items__start_times

Subtable: extensiveCalls__content__key_points

Subtable: extensiveCalls__content__outline

Subtable: extensiveCalls__content__outline__items

Subtable: extensiveCalls__content__points_of_interest__action_items

Subtable: extensiveCalls__content__topics

Subtable: extensiveCalls__content__trackers

Subtable: extensiveCalls__content__trackers__occurrences

Subtable: extensiveCalls__content__trackers__phrases

Subtable: extensiveCalls__content__trackers__phrases__occurrences