LiveChat connector

Set up the LiveChat connector in Kaivo: authentication, configuration, the 3 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your LiveChat data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the LiveChat connector

Sync your LiveChat conversations into BigQuery with Kaivo to analyse chat volume and response times alongside the rest of your data.

Category	Customer Service
Authentication	API key
Setup	Self-service

Getting started with the LiveChat connector

Sign up for Kaivo and create a workspace.
Connect your LiveChat account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating LiveChat

Authenticate with your Token.

Field	Description
Token	A LiveChat Personal Access Token with at least the `chats--all:ro` scope.

To connect your account, go to LiveChat's Developer Consoleand navigate to Settings → Authorization → Personal Access Tokens.Create a new Personal Access Token and give it the following scope:

chats--all:ro

After creation, the page will show your Account ID and Token. Paste these into this form; the other details are not needed.

Configuring the LiveChat connector

When you set up the connector, you provide:

Field	Description
Account ID	Your LiveChat account ID, shown alongside the Personal Access Token in the Developer Console.
Backfill start date	Archived chats with a thread creation date before this will not be fetched.

Tables and columns synced from LiveChat

Kaivo syncs 3 tables from LiveChat into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

Archives (42 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`_ab_cursor_at`	`TIMESTAMP`
`id`	`STRING`
`thread__id`	`STRING`
`thread__active`	`BOOL`
`thread__properties__lc2__greeting_id`	`FLOAT64`
`thread__properties__lc2__greeting_unique_id`	`STRING`
`thread__properties__routing__continuous`	`BOOL`
`thread__properties__routing__group_status_at_start`	`STRING`
`thread__properties__routing__idle`	`BOOL`
`thread__properties__routing__pinned`	`BOOL`
`thread__properties__routing__referrer`	`STRING`
`thread__properties__routing__start_url`	`STRING`
`thread__properties__routing__unassigned`	`BOOL`
`thread__properties__routing__unreplied`	`BOOL`
`thread__properties__routing__last_transfer_timestamp`	`FLOAT64`
`thread__properties__source__client_id`	`STRING`
`thread__properties__source__customer_client_id`	`STRING`
`thread__properties__rating__score`	`FLOAT64`
`thread__created_at`	`TIMESTAMP`
`thread__customer_visit__ip`	`STRING`
`thread__customer_visit__user_agent`	`STRING`
`thread__customer_visit__geolocation__country`	`STRING`
`thread__customer_visit__geolocation__country_code`	`STRING`
`thread__customer_visit__geolocation__city`	`STRING`
`thread__customer_visit__geolocation__timezone`	`STRING`
`thread__customer_visit__geolocation__latitude`	`STRING`
`thread__customer_visit__geolocation__longitude`	`STRING`
`thread__summary__status`	`STRING`
`thread__summary__text`	`STRING`
`thread__summary__updated_at`	`TIMESTAMP`
`thread__previous_thread_id`	`STRING`
`thread__previous_accessible_thread_id`	`STRING`
`thread__next_thread_id`	`STRING`
`thread__next_accessible_thread_id`	`STRING`
`properties__routing__continuous`	`BOOL`
`properties__routing__pinned`	`BOOL`
`properties__routing__was_pinned`	`BOOL`
`properties__source__client_id`	`STRING`
`properties__source__customer_client_id`	`STRING`
`is_followed`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archives__users

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`id`	`STRING`
`name`	`STRING`
`events_seen_up_to`	`TIMESTAMP`
`present`	`BOOL`
`name_is_default`	`BOOL`
`created_at`	`TIMESTAMP`
`visit__id`	`FLOAT64`
`visit__started_at`	`TIMESTAMP`
`visit__ended_at`	`TIMESTAMP`
`visit__referrer`	`STRING`
`visit__ip`	`STRING`
`visit__user_agent`	`STRING`
`visit__browser_language`	`STRING`
`visit__geolocation__country`	`STRING`
`visit__geolocation__country_code`	`STRING`
`visit__geolocation__city`	`STRING`
`visit__geolocation__timezone`	`STRING`
`visit__geolocation__latitude`	`STRING`
`visit__geolocation__longitude`	`STRING`
`visit__previous_visit_started_at`	`TIMESTAMP`
`statistics__chats_count`	`FLOAT64`
`statistics__threads_count`	`FLOAT64`
`statistics__visits_count`	`FLOAT64`
`statistics__page_views_count`	`FLOAT64`
`statistics__greetings_accepted_count`	`FLOAT64`
`statistics__greetings_converted_count`	`FLOAT64`
`statistics__tickets_count`	`FLOAT64`
`statistics__tickets_inbox_count`	`FLOAT64`
`statistics__tickets_archive_count`	`FLOAT64`
`statistics__tickets_spam_count`	`FLOAT64`
`statistics__tickets_trash_count`	`FLOAT64`
`statistics__orders_count`	`FLOAT64`
`statistics__last_activity_at`	`TIMESTAMP`
`statistics__last_visit_at`	`TIMESTAMP`
`statistics__last_chat_at`	`TIMESTAMP`
`statistics__last_campaign_interaction_at`	`TIMESTAMP`
`agent_last_event_created_at`	`TIMESTAMP`
`customer_last_event_created_at`	`TIMESTAMP`
`followed`	`BOOL`
`online`	`BOOL`
`state`	`STRING`
`greeting_id`	`FLOAT64`
`email_verified`	`BOOL`
`email`	`STRING`
`avatar`	`STRING`
`visibility`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesusersvisit__last_pages

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`opened_at`	`TIMESTAMP`
`url`	`STRING`
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesusersgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesuserssession_fields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`haku`	`STRING`
`cart_value`	`STRING`
`product_page`	`STRING`
`breadcrumb`	`STRING`
`cart_content`	`STRING`
`product_logo`	`STRING`
`outlet`	`STRING`
`nosearchresults`	`STRING`
`price`	`STRING`
`blacklisted`	`STRING`
`haku`	`STRING`
`device`	`STRING`
`cart_sum`	`STRING`
`search_result`	`STRING`
`product_page`	`STRING`
`default_blacklisted`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreaduser_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadaccess__group_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadtags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadevents

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`version`	`FLOAT64`
`type`	`STRING`
`id`	`STRING`
`created_at`	`TIMESTAMP`
`visibility`	`STRING`
`properties__lc2__greeting_id`	`FLOAT64`
`properties__lc2__greeting_unique_id`	`STRING`
`properties__lc2__welcome_message`	`BOOL`
`properties__lc2__form_type`	`STRING`
`properties__chats__formatting`	`STRING`
`properties__chats__welcome_message_source`	`STRING`
`properties__source__client_id`	`STRING`
`text`	`STRING`
`author_id`	`STRING`
`custom_id`	`STRING`
`template_id`	`STRING`
`system_message_type`	`STRING`
`text_vars__customer`	`STRING`
`text_vars__agent`	`STRING`
`text_vars__score`	`STRING`
`text_vars__thread_id`	`STRING`
`text_vars__initiator`	`STRING`
`text_vars__targets`	`STRING`
`postback__type`	`STRING`
`postback__id`	`STRING`
`postback__thread_id`	`STRING`
`postback__event_id`	`STRING`
`postback__value`	`STRING`
`form_id`	`STRING`
`form_type`	`STRING`
`source`	`STRING`
`subtype`	`STRING`
`details`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadevents__elements

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadeventselementsbuttons

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`text`	`STRING`
`value`	`STRING`
`postback_id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadeventselementsbuttons__user_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadevents__fields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesthreadcustom_variables

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`key`	`STRING`
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Archivesaccessgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Chats (71 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`STRING`
`last_event_per_type__message__thread_id`	`STRING`
`last_event_per_type__message__thread_created_at`	`TIMESTAMP`
`last_event_per_type__message__event__type`	`STRING`
`last_event_per_type__message__event__id`	`STRING`
`last_event_per_type__message__event__created_at`	`TIMESTAMP`
`last_event_per_type__message__event__visibility`	`STRING`
`last_event_per_type__message__event__properties__chats__formatting`	`STRING`
`last_event_per_type__message__event__properties__source__client_id`	`STRING`
`last_event_per_type__message__event__text`	`STRING`
`last_event_per_type__message__event__author_id`	`STRING`
`last_event_per_type__message__event__custom_id`	`STRING`
`last_event_per_type__rich_message__thread_id`	`STRING`
`last_event_per_type__rich_message__thread_created_at`	`TIMESTAMP`
`last_event_per_type__rich_message__event__type`	`STRING`
`last_event_per_type__rich_message__event__id`	`STRING`
`last_event_per_type__rich_message__event__created_at`	`TIMESTAMP`
`last_event_per_type__rich_message__event__visibility`	`STRING`
`last_event_per_type__rich_message__event__properties__source__client_id`	`STRING`
`last_event_per_type__rich_message__event__author_id`	`STRING`
`last_event_per_type__rich_message__event__custom_id`	`STRING`
`last_event_per_type__rich_message__event__template_id`	`STRING`
`last_event_per_type__system_message__thread_id`	`STRING`
`last_event_per_type__system_message__thread_created_at`	`TIMESTAMP`
`last_event_per_type__system_message__event__type`	`STRING`
`last_event_per_type__system_message__event__id`	`STRING`
`last_event_per_type__system_message__event__created_at`	`TIMESTAMP`
`last_event_per_type__system_message__event__visibility`	`STRING`
`last_event_per_type__system_message__event__text`	`STRING`
`last_event_per_type__system_message__event__system_message_type`	`STRING`
`last_event_per_type__system_message__event__text_vars__customer`	`STRING`
`last_event_per_type__system_message__event__text_vars__score`	`STRING`
`last_event_per_type__system_message__event__text_vars__thread_id`	`STRING`
`last_event_per_type__system_message__event__text_vars__agent`	`STRING`
`last_event_per_type__filled_form__thread_id`	`STRING`
`last_event_per_type__filled_form__thread_created_at`	`TIMESTAMP`
`last_event_per_type__filled_form__event__type`	`STRING`
`last_event_per_type__filled_form__event__id`	`STRING`
`last_event_per_type__filled_form__event__created_at`	`TIMESTAMP`
`last_event_per_type__filled_form__event__visibility`	`STRING`
`last_event_per_type__filled_form__event__properties__lc2__form_type`	`STRING`
`last_event_per_type__filled_form__event__properties__source__client_id`	`STRING`
`last_event_per_type__filled_form__event__author_id`	`STRING`
`last_event_per_type__filled_form__event__custom_id`	`STRING`
`last_event_per_type__filled_form__event__form_id`	`STRING`
`last_event_per_type__filled_form__event__form_type`	`STRING`
`last_thread_summary__id`	`STRING`
`last_thread_summary__properties__lc2__greeting_id`	`FLOAT64`
`last_thread_summary__properties__lc2__greeting_unique_id`	`STRING`
`last_thread_summary__properties__routing__continuous`	`BOOL`
`last_thread_summary__properties__routing__group_status_at_start`	`STRING`
`last_thread_summary__properties__routing__idle`	`BOOL`
`last_thread_summary__properties__routing__pinned`	`BOOL`
`last_thread_summary__properties__routing__referrer`	`STRING`
`last_thread_summary__properties__routing__start_url`	`STRING`
`last_thread_summary__properties__routing__unassigned`	`BOOL`
`last_thread_summary__properties__routing__unreplied`	`BOOL`
`last_thread_summary__properties__routing__last_transfer_timestamp`	`FLOAT64`
`last_thread_summary__properties__source__client_id`	`STRING`
`last_thread_summary__properties__source__customer_client_id`	`STRING`
`last_thread_summary__properties__rating__score`	`FLOAT64`
`last_thread_summary__active`	`BOOL`
`last_thread_summary__created_at`	`TIMESTAMP`
`properties__routing__continuous`	`BOOL`
`properties__routing__pinned`	`BOOL`
`properties__routing__was_pinned`	`BOOL`
`properties__source__client_id`	`STRING`
`properties__source__customer_client_id`	`STRING`
`is_followed`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_event_per_type__rich_messageeventelements

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_event_per_type__rich_messageeventelements__buttons

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`text`	`STRING`
`value`	`STRING`
`postback_id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_event_per_type__rich_messageeventelementsbuttonsuser_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_event_per_type__filled_formeventfields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__users

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`id`	`STRING`
`name`	`STRING`
`events_seen_up_to`	`TIMESTAMP`
`present`	`BOOL`
`name_is_default`	`BOOL`
`created_at`	`TIMESTAMP`
`visit__id`	`FLOAT64`
`visit__started_at`	`TIMESTAMP`
`visit__ended_at`	`TIMESTAMP`
`visit__referrer`	`STRING`
`visit__ip`	`STRING`
`visit__user_agent`	`STRING`
`visit__browser_language`	`STRING`
`visit__geolocation__country`	`STRING`
`visit__geolocation__country_code`	`STRING`
`visit__geolocation__city`	`STRING`
`visit__geolocation__timezone`	`STRING`
`visit__geolocation__latitude`	`STRING`
`visit__geolocation__longitude`	`STRING`
`visit__previous_visit_started_at`	`TIMESTAMP`
`statistics__chats_count`	`FLOAT64`
`statistics__threads_count`	`FLOAT64`
`statistics__visits_count`	`FLOAT64`
`statistics__page_views_count`	`FLOAT64`
`statistics__greetings_accepted_count`	`FLOAT64`
`statistics__greetings_converted_count`	`FLOAT64`
`statistics__tickets_count`	`FLOAT64`
`statistics__tickets_inbox_count`	`FLOAT64`
`statistics__tickets_archive_count`	`FLOAT64`
`statistics__tickets_spam_count`	`FLOAT64`
`statistics__tickets_trash_count`	`FLOAT64`
`statistics__orders_count`	`FLOAT64`
`statistics__last_activity_at`	`TIMESTAMP`
`statistics__last_visit_at`	`TIMESTAMP`
`statistics__last_chat_at`	`TIMESTAMP`
`statistics__last_campaign_interaction_at`	`TIMESTAMP`
`agent_last_event_created_at`	`TIMESTAMP`
`customer_last_event_created_at`	`TIMESTAMP`
`followed`	`BOOL`
`online`	`BOOL`
`state`	`STRING`
`greeting_id`	`FLOAT64`
`email_verified`	`BOOL`
`email`	`STRING`
`avatar`	`STRING`
`visibility`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chatsusersvisit__last_pages

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`opened_at`	`TIMESTAMP`
`url`	`STRING`
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chatsusersgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chatsuserssession_fields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`haku`	`STRING`
`cart_value`	`STRING`
`product_page`	`STRING`
`breadcrumb`	`STRING`
`cart_content`	`STRING`
`product_logo`	`STRING`
`outlet`	`STRING`
`nosearchresults`	`STRING`
`price`	`STRING`
`blacklisted`	`STRING`
`haku`	`STRING`
`device`	`STRING`
`cart_sum`	`STRING`
`search_result`	`STRING`
`product_page`	`STRING`
`default_blacklisted`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_thread_summary__user_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_thread_summaryaccessgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chats__last_thread_summary__tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Chatsaccessgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Threads (29 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`STRING`
`active`	`BOOL`
`properties__lc2__greeting_id`	`FLOAT64`
`properties__lc2__greeting_unique_id`	`STRING`
`properties__routing__continuous`	`BOOL`
`properties__routing__group_status_at_start`	`STRING`
`properties__routing__idle`	`BOOL`
`properties__routing__pinned`	`BOOL`
`properties__routing__referrer`	`STRING`
`properties__routing__start_url`	`STRING`
`properties__routing__unassigned`	`BOOL`
`properties__routing__unreplied`	`BOOL`
`properties__source__client_id`	`STRING`
`properties__source__customer_client_id`	`STRING`
`properties__rating__score`	`FLOAT64`
`created_at`	`TIMESTAMP`
`customer_visit__ip`	`STRING`
`customer_visit__user_agent`	`STRING`
`customer_visit__geolocation__country`	`STRING`
`customer_visit__geolocation__country_code`	`STRING`
`customer_visit__geolocation__city`	`STRING`
`customer_visit__geolocation__timezone`	`STRING`
`customer_visit__geolocation__latitude`	`STRING`
`customer_visit__geolocation__longitude`	`STRING`
`summary__status`	`STRING`
`summary__text`	`STRING`
`summary__updated_at`	`TIMESTAMP`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threads__user_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threadsaccessgroup_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threads__tags

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threads__events

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`id`	`STRING`
`created_at`	`TIMESTAMP`
`visibility`	`STRING`
`properties__lc2__greeting_id`	`FLOAT64`
`properties__lc2__greeting_unique_id`	`STRING`
`properties__lc2__welcome_message`	`BOOL`
`properties__lc2__form_type`	`STRING`
`properties__chats__formatting`	`STRING`
`properties__source__client_id`	`STRING`
`text`	`STRING`
`author_id`	`STRING`
`custom_id`	`STRING`
`template_id`	`STRING`
`system_message_type`	`STRING`
`text_vars__customer`	`STRING`
`text_vars__agent`	`STRING`
`text_vars__score`	`STRING`
`text_vars__thread_id`	`STRING`
`postback__type`	`STRING`
`postback__id`	`STRING`
`postback__thread_id`	`STRING`
`postback__event_id`	`STRING`
`postback__value`	`STRING`
`form_id`	`STRING`
`form_type`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threadseventselements

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`title`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threadseventselements__buttons

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`text`	`STRING`
`value`	`STRING`
`postback_id`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threadseventselementsbuttonsuser_ids

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Subtable: Threadseventsfields

Column	Type	Description
`_kaivo_parent_id`	`STRING`	Foreign key referencing _kaivo_id in the parent table. Auto-generated by Kaivo.
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`value`	`JSON`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the LiveChat sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where LiveChat supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for LiveChat?

It depends on how much history is in your LiveChat account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when LiveChat's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in LiveChat, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in LiveChat instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the LiveChat connector in Kaivo and all of its synced data is deleted with it.

Common use cases for LiveChat data

Chat volume

Use Chats and Threads to track conversation volume by agent and over time.

Response times

Analyse thread timestamps to measure response and resolution times.

Agent performance

Report on chats by agent to monitor workload and outcomes.

Chat and sales together

Join LiveChat conversations with order data in BigQuery to connect chats to outcomes.

Use LiveChat data in your AI and BI tools

Once LiveChat data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with LiveChat data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for LiveChat connector pricing and plan details.

HubSpot: Sync HubSpot to BigQuery.
Dixa: Sync Dixa to BigQuery.
Freshservice: Sync Freshservice to BigQuery.
Genesys: Sync Genesys to BigQuery.
Gorgias: Sync Gorgias to BigQuery.
giosg: Sync giosg to BigQuery.

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What is the LiveChat connector

Getting started with the LiveChat connector

Authenticating LiveChat

Configuring the LiveChat connector

Tables and columns synced from LiveChat

Subtable: Archives__users

Subtable: Archives__users__visit__last_pages

Subtable: Archives__users__group_ids

Subtable: Archives__users__session_fields

Subtable: Archives__thread__user_ids

Subtable: Archives__thread__access__group_ids

Subtable: Archives__thread__tags

Subtable: Archives__thread__events

Subtable: Archives__thread__events__elements

Subtable: Archives__thread__events__elements__buttons

Subtable: Archives__thread__events__elements__buttons__user_ids

Subtable: Archives__thread__events__fields

Subtable: Archives__thread__custom_variables

Subtable: Archives__access__group_ids

Subtable: Chats__last_event_per_type__rich_message__event__elements

Subtable: Chats__last_event_per_type__rich_message__event__elements__buttons

Subtable: Chats__last_event_per_type__rich_message__event__elements__buttons__user_ids

Subtable: Chats__last_event_per_type__filled_form__event__fields