SolarWinds Service Desk connector

Set up the SolarWinds Service Desk connector in Kaivo: authentication, configuration, the 22 BigQuery tables it syncs, and answers to common questions.

Written By Lauri Raivio

Last updated 16 days ago

Kaivo is a fully managed data platform that syncs your SolarWinds Service Desk data into a Google BigQuery warehouse and keeps it up to date automatically. There is no pipeline to build and no infrastructure to run, so you can spend your time analysing your customer support data instead of moving it.

What is the SolarWinds Service Desk connector

Sync your SolarWinds Service Desk data into BigQuery with Kaivo to analyse IT tickets, assets, and purchasing.

Category	Tech, Customer Service
Authentication	API key
Setup	Self-service

Getting started with the SolarWinds Service Desk connector

Sign up for Kaivo and create a workspace.
Connect your SolarWinds Service Desk account.
Choose which tables to sync.
Wait for the initial sync to finish.
Query your data in BigQuery or your favourite AI or BI tool.

Authenticating SolarWinds Service Desk

Authenticate with your API Key.

Field	Description
API Key	Your SolarWinds Service Desk API token. See the SolarWinds documentation for instructions.

Configuring the SolarWinds Service Desk connector

When you set up the connector, you provide:

Field	Description
Start Date	Any data before this date will not be fetched.

Tables and columns synced from SolarWinds Service Desk

Kaivo syncs 22 tables from SolarWinds Service Desk into a dedicated dataset in your BigQuery warehouse. Click any table to see its columns and types.

assets (75 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`asset_id`	`STRING`
`asset_type__account_id`	`FLOAT64`
`asset_type__id`	`FLOAT64`
`asset_type__name`	`STRING`
`asset_type__parent_id`	`FLOAT64`
`category__account_id`	`FLOAT64`
`category__id`	`FLOAT64`
`category__name`	`STRING`
`category__parent_id`	`FLOAT64`
`created_at`	`STRING`
`department__id`	`FLOAT64`
`department__name`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`ip_address`	`STRING`
`latitude`	`STRING`
`longitude`	`STRING`
`manufacturer`	`STRING`
`model`	`STRING`
`name`	`STRING`
`owner__available_for_assignment`	`BOOL`
`owner__avatar__type`	`STRING`
`owner__avatar__color`	`STRING`
`owner__avatar__initials`	`STRING`
`owner__can_be_available_for_assignment`	`BOOL`
`owner__created_at`	`STRING`
`owner__disabled`	`BOOL`
`owner__email`	`STRING`
`owner__group_id`	`FLOAT64`
`owner__id`	`FLOAT64`
`owner__is_user`	`BOOL`
`owner__name`	`STRING`
`owner__phone`	`STRING`
`owner__provider`	`STRING`
`owner__role__description`	`STRING`
`owner__role__id`	`FLOAT64`
`owner__role__name`	`STRING`
`owner__role__portal`	`BOOL`
`owner__role__show_my_tasks`	`BOOL`
`owner__updated_at`	`STRING`
`serial_number`	`STRING`
`site__id`	`FLOAT64`
`site__location`	`STRING`
`site__name`	`STRING`
`status__id`	`FLOAT64`
`status__name`	`STRING`
`updated_at`	`STRING`
`user__type`	`STRING`
`user__available_for_assignment`	`BOOL`
`user__avatar__type`	`STRING`
`user__avatar__color`	`STRING`
`user__avatar__initials`	`STRING`
`user__avatar__klass`	`STRING`
`user__can_be_available_for_assignment`	`BOOL`
`user__created_at`	`STRING`
`user__disabled`	`BOOL`
`user__email`	`STRING`
`user__group_id`	`FLOAT64`
`user__id`	`FLOAT64`
`user__is_user`	`BOOL`
`user__name`	`STRING`
`user__phone`	`STRING`
`user__provider`	`STRING`
`user__reports_to__href`	`STRING`
`user__reports_to__id`	`FLOAT64`
`user__role__description`	`STRING`
`user__role__id`	`FLOAT64`
`user__role__name`	`STRING`
`user__role__portal`	`BOOL`
`user__role__show_my_tasks`	`BOOL`
`user__send_notifications`	`BOOL`
`user__updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

assets__custom_fields_values (4 columns)
assets__hardware_dates (8 columns)
assets__incidents (4 columns)
assets__owner__custom_fields_values (4 columns)
assets__owner__group_ids (4 columns)
assets__purchase_orders (4 columns)
assets__tags (4 columns)
assets__tasks (5 columns)
assets__user__custom_fields_values (4 columns)
assets__user__group_ids (4 columns)
assets__user__memberships (6 columns)

audits (37 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`action`	`STRING`
`created_at`	`STRING`
`department__default_assignee_id`	`FLOAT64`
`department__id`	`FLOAT64`
`department__name`	`STRING`
`hardware_href`	`STRING`
`message`	`STRING`
`site__id`	`FLOAT64`
`site__location`	`STRING`
`site__name`	`STRING`
`source_id`	`FLOAT64`
`source_type`	`STRING`
`user__available_for_assignment`	`BOOL`
`user__avatar__type`	`STRING`
`user__avatar__color`	`STRING`
`user__avatar__initials`	`STRING`
`user__can_be_available_for_assignment`	`BOOL`
`user__created_at`	`STRING`
`user__disabled`	`BOOL`
`user__email`	`STRING`
`user__id`	`FLOAT64`
`user__last_login`	`STRING`
`user__mobile_phone`	`STRING`
`user__name`	`STRING`
`user__phone`	`STRING`
`user__provider`	`STRING`
`user__role__description`	`STRING`
`user__role__id`	`FLOAT64`
`user__role__name`	`STRING`
`user__role__portal`	`BOOL`
`user__role__show_my_tasks`	`BOOL`
`user__title`	`STRING`
`user__updated_at`	`STRING`
`user_id`	`FLOAT64`
`uuid`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

audits__user__custom_fields_values (10 columns)
audits__user__group_ids (4 columns)

catalog_items (27 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`category__default_tags`	`STRING`
`category__deleted`	`BOOL`
`category__id`	`FLOAT64`
`category__name`	`STRING`
`created_at`	`STRING`
`currency`	`STRING`
`due_days`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`portal_homepage`	`BOOL`
`price`	`STRING`
`request_count`	`FLOAT64`
`show_due_days`	`BOOL`
`show_price`	`BOOL`
`state`	`STRING`
`subcategory__default_tags`	`STRING`
`subcategory__deleted`	`BOOL`
`subcategory__id`	`FLOAT64`
`subcategory__name`	`STRING`
`subcategory__parent_id`	`FLOAT64`
`updated_at`	`STRING`
`url_id`	`STRING`
`variables_unparsed`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

catalog_items__category__children (8 columns)
catalog_items__tags (4 columns)
catalog_items__variables (11 columns)

categories (7 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`default_tags`	`STRING`
`deleted`	`BOOL`
`id`	`FLOAT64`
`name`	`STRING`
`parent_id`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

categories__children (8 columns)

change_catalogs (39 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`change_plan`	`STRING`
`created_at`	`STRING`
`created_by__available_for_assignment`	`BOOL`
`created_by__avatar__type`	`STRING`
`created_by__avatar__color`	`STRING`
`created_by__avatar__initials`	`STRING`
`created_by__can_be_available_for_assignment`	`BOOL`
`created_by__created_at`	`STRING`
`created_by__disabled`	`BOOL`
`created_by__email`	`STRING`
`created_by__id`	`FLOAT64`
`created_by__name`	`STRING`
`created_by__phone`	`STRING`
`created_by__provider`	`STRING`
`created_by__role__description`	`STRING`
`created_by__role__id`	`FLOAT64`
`created_by__role__name`	`STRING`
`created_by__role__portal`	`BOOL`
`created_by__role__show_my_tasks`	`BOOL`
`created_by__updated_at`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`priority`	`STRING`
`requested_count`	`FLOAT64`
`rollback_plan`	`STRING`
`settings__fields__description__editable`	`BOOL`
`settings__fields__change_plan__editable`	`BOOL`
`settings__fields__name__editable`	`BOOL`
`settings__fields__process__editable`	`BOOL`
`settings__fields__rollback_plan__editable`	`BOOL`
`settings__fields__test_plan__editable`	`BOOL`
`settings__fields__variables__editable`	`BOOL`
`show_in_portal`	`BOOL`
`state`	`STRING`
`test_plan`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

change_catalogs__created_by__custom_fields_values (4 columns)
change_catalogs__created_by__group_ids (4 columns)
change_catalogs__request_variables (4 columns)
change_catalogs__tags (4 columns)
change_catalogs__variables (10 columns)

changes (56 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`assignee__available_for_assignment`	`BOOL`
`assignee__avatar__type`	`STRING`
`assignee__avatar__color`	`STRING`
`assignee__avatar__initials`	`STRING`
`assignee__can_be_available_for_assignment`	`BOOL`
`assignee__created_at`	`STRING`
`assignee__disabled`	`BOOL`
`assignee__email`	`STRING`
`assignee__group_id`	`FLOAT64`
`assignee__id`	`FLOAT64`
`assignee__is_user`	`BOOL`
`assignee__name`	`STRING`
`assignee__phone`	`STRING`
`assignee__provider`	`STRING`
`assignee__role__description`	`STRING`
`assignee__role__id`	`FLOAT64`
`assignee__role__name`	`STRING`
`assignee__role__portal`	`BOOL`
`assignee__role__show_my_tasks`	`BOOL`
`assignee__updated_at`	`STRING`
`change_plan`	`STRING`
`created_at`	`STRING`
`created_by__account_id`	`FLOAT64`
`created_by__avatar__type`	`STRING`
`created_by__avatar__color`	`STRING`
`created_by__avatar__initials`	`STRING`
`created_by__disabled`	`BOOL`
`created_by__email`	`STRING`
`created_by__has_gravatar`	`BOOL`
`created_by__id`	`FLOAT64`
`created_by__name`	`STRING`
`created_by__user_id`	`FLOAT64`
`description_no_html`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`number`	`STRING`
`origin`	`STRING`
`priority`	`STRING`
`requester__account_id`	`FLOAT64`
`requester__avatar__type`	`STRING`
`requester__avatar__color`	`STRING`
`requester__avatar__initials`	`STRING`
`requester__disabled`	`BOOL`
`requester__email`	`STRING`
`requester__has_gravatar`	`BOOL`
`requester__id`	`FLOAT64`
`requester__name`	`STRING`
`requester__user_id`	`FLOAT64`
`rollback_plan`	`STRING`
`state`	`STRING`
`test_plan`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

changes__assets (4 columns)
changes__assignee__custom_fields_values (4 columns)
changes__assignee__group_ids (4 columns)
changes__cc (4 columns)
changes__changes (4 columns)
changes__configuration_items (4 columns)
changes__custom_fields_values (4 columns)
changes__incidents (4 columns)
changes__other_assets (4 columns)
changes__problems (4 columns)
changes__purchase_orders (4 columns)
changes__releases (4 columns)
changes__request_variables (4 columns)
changes__solutions (4 columns)
changes__tags (4 columns)
changes__tasks (4 columns)
changes__time_tracks (4 columns)
changes__workflow_tasks (4 columns)

configuration_items (200 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type__custom`	`BOOL`
`type__disabled`	`BOOL`
`type__icon_name`	`STRING`
`type__id`	`FLOAT64`
`type__name`	`STRING`
`type__original_name`	`STRING`
`type__parent_id`	`FLOAT64`
`type__updated_at`	`STRING`
`description`	`STRING`
`asset_tag`	`STRING`
`created_at`	`STRING`
`deleted`	`BOOL`
`department_id__default_assignee_id`	`FLOAT64`
`department_id__id`	`FLOAT64`
`department_id__name`	`STRING`
`id`	`FLOAT64`
`manager_id__available_for_assignment`	`BOOL`
`manager_id__avatar__type`	`STRING`
`manager_id__avatar__color`	`STRING`
`manager_id__avatar__initials`	`STRING`
`manager_id__can_be_available_for_assignment`	`BOOL`
`manager_id__created_at`	`STRING`
`manager_id__disabled`	`BOOL`
`manager_id__email`	`STRING`
`manager_id__group_id`	`FLOAT64`
`manager_id__id`	`FLOAT64`
`manager_id__is_user`	`BOOL`
`manager_id__name`	`STRING`
`manager_id__phone`	`STRING`
`manager_id__provider`	`STRING`
`manager_id__role__description`	`STRING`
`manager_id__role__id`	`FLOAT64`
`manager_id__role__name`	`STRING`
`manager_id__role__portal`	`BOOL`
`manager_id__role__show_my_tasks`	`BOOL`
`manager_id__updated_at`	`STRING`
`name`	`STRING`
`parent__type`	`STRING`
`parent__description`	`STRING`
`parent__active_directory`	`STRING`
`parent__address`	`STRING`
`parent__asset_id`	`STRING`
`parent__asset_tag`	`STRING`
`parent__asset_type__account_id`	`FLOAT64`
`parent__asset_type__id`	`FLOAT64`
`parent__asset_type__name`	`STRING`
`parent__asset_type__parent_id`	`FLOAT64`
`parent__audits_href`	`STRING`
`parent__category__account_id`	`FLOAT64`
`parent__category__id`	`FLOAT64`
`parent__category__name`	`STRING`
`parent__category__parent_id`	`FLOAT64`
`parent__city`	`STRING`
`parent__company_issued`	`BOOL`
`parent__contact_email`	`STRING`
`parent__contact_name`	`STRING`
`parent__contact_phone`	`STRING`
`parent__cpu`	`STRING`
`parent__created_at`	`STRING`
`parent__department__default_assignee_id`	`FLOAT64`
`parent__department__id`	`FLOAT64`
`parent__department__name`	`STRING`
`parent__device_type`	`STRING`
`parent__end_date`	`STRING`
`parent__external_ip`	`STRING`
`parent__hardware_spec_href`	`STRING`
`parent__hidden_softwares_href`	`STRING`
`parent__href`	`STRING`
`parent__id`	`FLOAT64`
`parent__incidents_href`	`STRING`
`parent__ip`	`STRING`
`parent__ip_address`	`STRING`
`parent__last_report`	`STRING`
`parent__latitude`	`STRING`
`parent__longitude`	`STRING`
`parent__manufacturer`	`STRING`
`parent__manufacturer_name`	`STRING`
`parent__model`	`STRING`
`parent__monitors`	`FLOAT64`
`parent__name`	`STRING`
`parent__operating_system`	`STRING`
`parent__operating_system_version`	`STRING`
`parent__owner__available_for_assignment`	`BOOL`
`parent__owner__avatar__type`	`STRING`
`parent__owner__avatar__color`	`STRING`
`parent__owner__avatar__initials`	`STRING`
`parent__owner__can_be_available_for_assignment`	`BOOL`
`parent__owner__created_at`	`STRING`
`parent__owner__disabled`	`BOOL`
`parent__owner__email`	`STRING`
`parent__owner__group_id`	`FLOAT64`
`parent__owner__id`	`FLOAT64`
`parent__owner__is_user`	`BOOL`
`parent__owner__name`	`STRING`
`parent__owner__phone`	`STRING`
`parent__owner__provider`	`STRING`
`parent__owner__role__description`	`STRING`
`parent__owner__role__id`	`FLOAT64`
`parent__owner__role__name`	`STRING`
`parent__owner__role__portal`	`BOOL`
`parent__owner__role__show_my_tasks`	`BOOL`
`parent__owner__updated_at`	`STRING`
`parent__processor_speed`	`FLOAT64`
`parent__purchase_orders_href`	`STRING`
`parent__risks_href`	`STRING`
`parent__serial_number`	`STRING`
`parent__site__id`	`FLOAT64`
`parent__site__location`	`STRING`
`parent__site__name`	`STRING`
`parent__softwares_href`	`STRING`
`parent__start_date`	`STRING`
`parent__state`	`STRING`
`parent__status`	`JSON`
`parent__tag`	`STRING`
`parent__technical_contact__available_for_assignment`	`BOOL`
`parent__technical_contact__avatar__type`	`STRING`
`parent__technical_contact__avatar__color`	`STRING`
`parent__technical_contact__avatar__initials`	`STRING`
`parent__technical_contact__can_be_available_for_assignment`	`BOOL`
`parent__technical_contact__created_at`	`STRING`
`parent__technical_contact__disabled`	`BOOL`
`parent__technical_contact__email`	`STRING`
`parent__technical_contact__group_id`	`FLOAT64`
`parent__technical_contact__id`	`FLOAT64`
`parent__technical_contact__is_user`	`BOOL`
`parent__technical_contact__name`	`STRING`
`parent__technical_contact__phone`	`STRING`
`parent__technical_contact__provider`	`STRING`
`parent__technical_contact__role__description`	`STRING`
`parent__technical_contact__role__id`	`FLOAT64`
`parent__technical_contact__role__name`	`STRING`
`parent__technical_contact__role__portal`	`BOOL`
`parent__technical_contact__role__show_my_tasks`	`BOOL`
`parent__technical_contact__updated_at`	`STRING`
`parent__telephone`	`STRING`
`parent__updated_at`	`STRING`
`parent__url`	`STRING`
`parent__user__type`	`STRING`
`parent__user__available_for_assignment`	`BOOL`
`parent__user__avatar__type`	`STRING`
`parent__user__avatar__color`	`STRING`
`parent__user__avatar__initials`	`STRING`
`parent__user__avatar__klass`	`STRING`
`parent__user__can_be_available_for_assignment`	`BOOL`
`parent__user__created_at`	`STRING`
`parent__user__disabled`	`BOOL`
`parent__user__email`	`STRING`
`parent__user__group_id`	`FLOAT64`
`parent__user__id`	`FLOAT64`
`parent__user__is_user`	`BOOL`
`parent__user__name`	`STRING`
`parent__user__phone`	`STRING`
`parent__user__provider`	`STRING`
`parent__user__reports_to__href`	`STRING`
`parent__user__reports_to__id`	`FLOAT64`
`parent__user__role__description`	`STRING`
`parent__user__role__id`	`FLOAT64`
`parent__user__role__name`	`STRING`
`parent__user__role__portal`	`BOOL`
`parent__user__role__show_my_tasks`	`BOOL`
`parent__user__send_notifications`	`BOOL`
`parent__user__updated_at`	`STRING`
`parent__vendor_type__id`	`FLOAT64`
`parent__vendor_type__name`	`STRING`
`parent__zip`	`STRING`
`parent_id`	`FLOAT64`
`parent_type`	`STRING`
`site_id__id`	`FLOAT64`
`site_id__location`	`STRING`
`site_id__name`	`STRING`
`state_id`	`FLOAT64`
`type_id`	`FLOAT64`
`updated_at`	`STRING`
`user_id__type`	`STRING`
`user_id__available_for_assignment`	`BOOL`
`user_id__avatar__type`	`STRING`
`user_id__avatar__color`	`STRING`
`user_id__avatar__initials`	`STRING`
`user_id__avatar__klass`	`STRING`
`user_id__can_be_available_for_assignment`	`BOOL`
`user_id__created_at`	`STRING`
`user_id__disabled`	`BOOL`
`user_id__email`	`STRING`
`user_id__group_id`	`FLOAT64`
`user_id__id`	`FLOAT64`
`user_id__is_user`	`BOOL`
`user_id__name`	`STRING`
`user_id__phone`	`STRING`
`user_id__provider`	`STRING`
`user_id__reports_to__href`	`STRING`
`user_id__reports_to__id`	`FLOAT64`
`user_id__role__description`	`STRING`
`user_id__role__id`	`FLOAT64`
`user_id__role__name`	`STRING`
`user_id__role__portal`	`BOOL`
`user_id__role__show_my_tasks`	`BOOL`
`user_id__send_notifications`	`BOOL`
`user_id__updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

configuration_items__assets (4 columns)
configuration_items__changes (4 columns)
configuration_items__configuration_items (4 columns)
configuration_items__custom_fields_values (9 columns)
configuration_items__discovery_hardwares (4 columns)
configuration_items__incidents (4 columns)
configuration_items__manager_id__custom_fields_values (4 columns)
configuration_items__manager_id__group_ids (4 columns)
configuration_items__mobiles (4 columns)
configuration_items__other_assets (4 columns)
configuration_items__parent__bioses (10 columns)
configuration_items__parent__controllers (4 columns)
configuration_items__parent__custom_fields_values (4 columns)
configuration_items__parent__displays (4 columns)
configuration_items__parent__drives (4 columns)
configuration_items__parent__hardware_dates (8 columns)
configuration_items__parent__incidents (4 columns)
configuration_items__parent__inputs (4 columns)
configuration_items__parent__items (8 columns)
configuration_items__parent__memories (4 columns)
configuration_items__parent__networks (10 columns)
configuration_items__parent__owner__custom_fields_values (4 columns)
configuration_items__parent__owner__group_ids (4 columns)
configuration_items__parent__ports (4 columns)
configuration_items__parent__printers (4 columns)
configuration_items__parent__purchase_orders (4 columns)
configuration_items__parent__sounds (4 columns)
configuration_items__parent__storages (4 columns)
configuration_items__parent__tags (4 columns)
configuration_items__parent__tasks (5 columns)
configuration_items__parent__technical_contact__custom_fields_values (4 columns)
configuration_items__parent__technical_contact__group_ids (4 columns)
configuration_items__parent__user__custom_fields_values (4 columns)
configuration_items__parent__user__group_ids (4 columns)
configuration_items__parent__user__memberships (6 columns)
configuration_items__parent__videos (4 columns)
configuration_items__problems (4 columns)
configuration_items__purchase_orders (4 columns)
configuration_items__releases (4 columns)
configuration_items__solutions (4 columns)
configuration_items__user_id__custom_fields_values (4 columns)
configuration_items__user_id__group_ids (4 columns)
configuration_items__user_id__memberships (6 columns)

contracts (12 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`created_at`	`STRING`
`end_date`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`manufacturer_name`	`STRING`
`name`	`STRING`
`start_date`	`STRING`
`status`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

contracts__custom_fields_values (4 columns)
contracts__items (8 columns)

departments (5 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`default_assignee_id`	`FLOAT64`
`id`	`FLOAT64`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

groups (13 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`type`	`STRING`
`avatar__type`	`STRING`
`avatar__color`	`STRING`
`avatar__klass`	`STRING`
`disabled`	`BOOL`
`id`	`FLOAT64`
`is_user`	`BOOL`
`name`	`STRING`
`reports_to__href`	`STRING`
`reports_to__id`	`FLOAT64`
`send_notifications`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

groups__custom_fields_values (4 columns)
groups__memberships (6 columns)

hardwares (79 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`active_directory`	`STRING`
`address`	`STRING`
`asset_tag`	`STRING`
`audits_href`	`STRING`
`category__id`	`FLOAT64`
`category__name`	`STRING`
`cpu`	`STRING`
`created_at`	`STRING`
`department__default_assignee_id`	`FLOAT64`
`department__id`	`FLOAT64`
`department__name`	`STRING`
`external_ip`	`STRING`
`hardware_spec_href`	`STRING`
`hidden_softwares_href`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`incidents_href`	`STRING`
`ip`	`STRING`
`latitude`	`STRING`
`longitude`	`STRING`
`monitors`	`FLOAT64`
`name`	`STRING`
`operating_system`	`STRING`
`operating_system_version`	`STRING`
`owner__available_for_assignment`	`BOOL`
`owner__avatar__type`	`STRING`
`owner__avatar__color`	`STRING`
`owner__avatar__initials`	`STRING`
`owner__can_be_available_for_assignment`	`BOOL`
`owner__created_at`	`STRING`
`owner__disabled`	`BOOL`
`owner__email`	`STRING`
`owner__group_id`	`FLOAT64`
`owner__id`	`FLOAT64`
`owner__is_user`	`BOOL`
`owner__name`	`STRING`
`owner__phone`	`STRING`
`owner__provider`	`STRING`
`owner__role__description`	`STRING`
`owner__role__id`	`FLOAT64`
`owner__role__name`	`STRING`
`owner__role__portal`	`BOOL`
`owner__role__show_my_tasks`	`BOOL`
`owner__updated_at`	`STRING`
`processor_speed`	`FLOAT64`
`purchase_orders_href`	`STRING`
`risks_href`	`STRING`
`serial_number`	`STRING`
`site__id`	`FLOAT64`
`site__location`	`STRING`
`site__name`	`STRING`
`softwares_href`	`STRING`
`status__id`	`FLOAT64`
`status__name`	`STRING`
`tag`	`STRING`
`technical_contact__available_for_assignment`	`BOOL`
`technical_contact__avatar__type`	`STRING`
`technical_contact__avatar__color`	`STRING`
`technical_contact__avatar__initials`	`STRING`
`technical_contact__can_be_available_for_assignment`	`BOOL`
`technical_contact__created_at`	`STRING`
`technical_contact__disabled`	`BOOL`
`technical_contact__email`	`STRING`
`technical_contact__group_id`	`FLOAT64`
`technical_contact__id`	`FLOAT64`
`technical_contact__is_user`	`BOOL`
`technical_contact__name`	`STRING`
`technical_contact__phone`	`STRING`
`technical_contact__provider`	`STRING`
`technical_contact__role__description`	`STRING`
`technical_contact__role__id`	`FLOAT64`
`technical_contact__role__name`	`STRING`
`technical_contact__role__portal`	`BOOL`
`technical_contact__role__show_my_tasks`	`BOOL`
`technical_contact__updated_at`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

hardwares__bioses (10 columns)
hardwares__controllers (4 columns)
hardwares__custom_fields_values (4 columns)
hardwares__displays (4 columns)
hardwares__drives (4 columns)
hardwares__inputs (4 columns)
hardwares__memories (4 columns)
hardwares__networks (10 columns)
hardwares__owner__custom_fields_values (4 columns)
hardwares__owner__group_ids (4 columns)
hardwares__ports (4 columns)
hardwares__printers (4 columns)
hardwares__sounds (4 columns)
hardwares__storages (4 columns)
hardwares__technical_contact__custom_fields_values (4 columns)
hardwares__technical_contact__group_ids (4 columns)
hardwares__videos (4 columns)

incidents (60 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`assignee__type`	`STRING`
`assignee__avatar__type`	`STRING`
`assignee__avatar__color`	`STRING`
`assignee__avatar__initials`	`STRING`
`assignee__avatar__klass`	`STRING`
`assignee__disabled`	`BOOL`
`assignee__email`	`STRING`
`assignee__group_id`	`FLOAT64`
`assignee__id`	`FLOAT64`
`assignee__is_user`	`BOOL`
`assignee__name`	`STRING`
`assignee__reports_to__href`	`STRING`
`assignee__reports_to__id`	`FLOAT64`
`assignee__send_notifications`	`BOOL`
`category__default_tags`	`STRING`
`category__deleted`	`BOOL`
`category__id`	`FLOAT64`
`category__name`	`STRING`
`created_at`	`STRING`
`created_by__account_id`	`FLOAT64`
`created_by__avatar__type`	`STRING`
`created_by__avatar__color`	`STRING`
`created_by__avatar__initials`	`STRING`
`created_by__disabled`	`BOOL`
`created_by__email`	`STRING`
`created_by__has_gravatar`	`BOOL`
`created_by__id`	`FLOAT64`
`created_by__name`	`STRING`
`created_by__user_id`	`FLOAT64`
`description_no_html`	`STRING`
`href`	`STRING`
`href_account_domain`	`STRING`
`id`	`FLOAT64`
`is_service_request`	`BOOL`
`name`	`STRING`
`number`	`FLOAT64`
`number_of_comments`	`FLOAT64`
`origin`	`STRING`
`priority`	`STRING`
`requester__account_id`	`FLOAT64`
`requester__avatar__type`	`STRING`
`requester__avatar__color`	`STRING`
`requester__avatar__initials`	`STRING`
`requester__disabled`	`BOOL`
`requester__email`	`STRING`
`requester__has_gravatar`	`BOOL`
`requester__id`	`FLOAT64`
`requester__name`	`STRING`
`requester__user_id`	`FLOAT64`
`state`	`STRING`
`subcategory__default_tags`	`STRING`
`subcategory__deleted`	`BOOL`
`subcategory__id`	`FLOAT64`
`subcategory__name`	`STRING`
`subcategory__parent_id`	`FLOAT64`
`updated_at`	`STRING`
`user_saw_all_comments`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

incidents__assets (4 columns)
incidents__assignee__custom_fields_values (4 columns)
incidents__assignee__memberships (6 columns)
incidents__cc (4 columns)
incidents__changes (4 columns)
incidents__configuration_items (4 columns)
incidents__custom_fields_values (10 columns)
incidents__custom_fields_values__raw_value (4 columns)
incidents__discovery_hardwares (4 columns)
incidents__incidents (4 columns)
incidents__mobiles (4 columns)
incidents__other_assets (4 columns)
incidents__problem (4 columns)
incidents__problems (4 columns)
incidents__purchase_orders (4 columns)
incidents__releases (4 columns)
incidents__sla_violations (4 columns)
incidents__solutions (4 columns)
incidents__tasks (5 columns)
incidents__time_tracks (4 columns)

mobiles (20 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`category__name`	`STRING`
`company_issued`	`BOOL`
`department__default_assignee_id`	`FLOAT64`
`department__id`	`FLOAT64`
`department__name`	`STRING`
`device_type`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`last_report`	`STRING`
`manufacturer`	`STRING`
`model`	`STRING`
`name`	`STRING`
`serial_number`	`STRING`
`site__id`	`FLOAT64`
`site__location`	`STRING`
`site__name`	`STRING`
`status__id`	`FLOAT64`
`status__name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

mobiles__custom_fields_values (4 columns)

problems (55 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`assignee__available_for_assignment`	`BOOL`
`assignee__avatar__type`	`STRING`
`assignee__avatar__color`	`STRING`
`assignee__avatar__initials`	`STRING`
`assignee__can_be_available_for_assignment`	`BOOL`
`assignee__created_at`	`STRING`
`assignee__disabled`	`BOOL`
`assignee__email`	`STRING`
`assignee__group_id`	`FLOAT64`
`assignee__id`	`FLOAT64`
`assignee__is_user`	`BOOL`
`assignee__name`	`STRING`
`assignee__phone`	`STRING`
`assignee__provider`	`STRING`
`assignee__role__description`	`STRING`
`assignee__role__id`	`FLOAT64`
`assignee__role__name`	`STRING`
`assignee__role__portal`	`BOOL`
`assignee__role__show_my_tasks`	`BOOL`
`assignee__updated_at`	`STRING`
`created_at`	`STRING`
`created_by__account_id`	`FLOAT64`
`created_by__avatar__type`	`STRING`
`created_by__avatar__color`	`STRING`
`created_by__avatar__initials`	`STRING`
`created_by__disabled`	`BOOL`
`created_by__email`	`STRING`
`created_by__has_gravatar`	`BOOL`
`created_by__id`	`FLOAT64`
`created_by__name`	`STRING`
`created_by__user_id`	`FLOAT64`
`description_no_html`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`number`	`STRING`
`priority`	`STRING`
`requester__account_id`	`FLOAT64`
`requester__avatar__type`	`STRING`
`requester__avatar__color`	`STRING`
`requester__avatar__initials`	`STRING`
`requester__disabled`	`BOOL`
`requester__email`	`STRING`
`requester__has_gravatar`	`BOOL`
`requester__id`	`FLOAT64`
`requester__name`	`STRING`
`requester__user_id`	`FLOAT64`
`root_cause`	`STRING`
`state`	`STRING`
`symptoms`	`STRING`
`updated_at`	`STRING`
`workaround`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

problems__assets (4 columns)
problems__assignee__custom_fields_values (4 columns)
problems__assignee__group_ids (4 columns)
problems__changes (4 columns)
problems__configuration_items (4 columns)
problems__custom_fields_values (4 columns)
problems__incidents (4 columns)
problems__other_assets (4 columns)
problems__problems (4 columns)
problems__purchase_orders (4 columns)
problems__releases (4 columns)
problems__solutions (4 columns)
problems__tags (4 columns)
problems__tasks (4 columns)
problems__time_tracks (4 columns)

purchase_orders (30 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`billing_address`	`STRING`
`buyer__href`	`STRING`
`buyer__id`	`FLOAT64`
`buyer__name`	`STRING`
`created_at`	`STRING`
`currency`	`STRING`
`due_date`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`notes`	`STRING`
`number`	`FLOAT64`
`number_of_attachments`	`FLOAT64`
`order_date`	`STRING`
`payment_terms`	`STRING`
`requester__href`	`STRING`
`requester__id`	`FLOAT64`
`requester__name`	`STRING`
`shipping_address`	`STRING`
`shipping_handling`	`FLOAT64`
`state`	`STRING`
`tax`	`FLOAT64`
`terms_conditions`	`STRING`
`total_cost`	`STRING`
`updated_at`	`STRING`
`vendor__href`	`STRING`
`vendor__id`	`FLOAT64`
`vendor__name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

purchase_orders__attachments (4 columns)
purchase_orders__purchase_order_items (14 columns)

releases (55 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`assignee__available_for_assignment`	`BOOL`
`assignee__avatar__type`	`STRING`
`assignee__avatar__color`	`STRING`
`assignee__avatar__initials`	`STRING`
`assignee__can_be_available_for_assignment`	`BOOL`
`assignee__created_at`	`STRING`
`assignee__disabled`	`BOOL`
`assignee__email`	`STRING`
`assignee__group_id`	`FLOAT64`
`assignee__id`	`FLOAT64`
`assignee__is_user`	`BOOL`
`assignee__name`	`STRING`
`assignee__phone`	`STRING`
`assignee__provider`	`STRING`
`assignee__role__description`	`STRING`
`assignee__role__id`	`FLOAT64`
`assignee__role__name`	`STRING`
`assignee__role__portal`	`BOOL`
`assignee__role__show_my_tasks`	`BOOL`
`assignee__updated_at`	`STRING`
`build`	`STRING`
`created_at`	`STRING`
`created_by__account_id`	`FLOAT64`
`created_by__avatar__type`	`STRING`
`created_by__avatar__color`	`STRING`
`created_by__avatar__initials`	`STRING`
`created_by__disabled`	`BOOL`
`created_by__email`	`STRING`
`created_by__has_gravatar`	`BOOL`
`created_by__id`	`FLOAT64`
`created_by__name`	`STRING`
`created_by__user_id`	`FLOAT64`
`deploy`	`STRING`
`description_no_html`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`number`	`STRING`
`plan`	`STRING`
`priority`	`STRING`
`requester__account_id`	`FLOAT64`
`requester__avatar__type`	`STRING`
`requester__avatar__color`	`STRING`
`requester__avatar__initials`	`STRING`
`requester__disabled`	`BOOL`
`requester__email`	`STRING`
`requester__has_gravatar`	`BOOL`
`requester__id`	`FLOAT64`
`requester__name`	`STRING`
`requester__user_id`	`FLOAT64`
`state`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

releases__approvers (23 columns)
releases__approvers__custom_fields_values (4 columns)
releases__approvers__group_ids (4 columns)
releases__assets (4 columns)
releases__assignee__custom_fields_values (4 columns)
releases__assignee__group_ids (4 columns)
releases__changes (4 columns)
releases__custom_fields_values (4 columns)
releases__incidents (4 columns)
releases__other_assets (4 columns)
releases__problems (4 columns)
releases__purchase_orders (4 columns)
releases__releases (4 columns)
releases__solutions (4 columns)
releases__tags (4 columns)
releases__tasks (4 columns)
releases__time_tracks (4 columns)

risks (10 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`category`	`STRING`
`created_at`	`STRING`
`discarded`	`BOOL`
`id`	`FLOAT64`
`name`	`STRING`
`resolved`	`BOOL`
`severity`	`STRING`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

risks__affected_assets (6 columns)

roles (7 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`portal`	`BOOL`
`show_my_tasks`	`BOOL`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

sites (5 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`id`	`FLOAT64`
`location`	`STRING`
`name`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

solutions (15 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`description`	`STRING`
`created_at`	`STRING`
`creator__email`	`STRING`
`creator__id`	`FLOAT64`
`creator__name`	`STRING`
`description_no_html`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`is_allow_to_vote`	`BOOL`
`name`	`STRING`
`number`	`FLOAT64`
`number_of_attachments`	`FLOAT64`
`number_of_shared_attachments`	`FLOAT64`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

solutions__attachments (4 columns)
solutions__shared_attachments (4 columns)

users (20 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`available_for_assignment`	`BOOL`
`avatar__type`	`STRING`
`avatar__color`	`STRING`
`avatar__initials`	`STRING`
`can_be_available_for_assignment`	`BOOL`
`created_at`	`STRING`
`disabled`	`BOOL`
`email`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`phone`	`STRING`
`provider`	`STRING`
`role__description`	`STRING`
`role__id`	`FLOAT64`
`role__name`	`STRING`
`role__portal`	`BOOL`
`role__show_my_tasks`	`BOOL`
`updated_at`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

Nested subtables

Repeating fields are split into their own tables, listed here with their column counts.

users__custom_fields_values (4 columns)
users__group_ids (4 columns)

vendors (16 columns)

Column	Type	Description
`_kaivo_id`	`STRING`	Primary key that uniquely identifies the row. Auto-generated by Kaivo.
`address`	`STRING`
`city`	`STRING`
`contact_email`	`STRING`
`contact_name`	`STRING`
`contact_phone`	`STRING`
`href`	`STRING`
`id`	`FLOAT64`
`name`	`STRING`
`state`	`STRING`
`telephone`	`STRING`
`url`	`STRING`
`vendor_type__id`	`FLOAT64`
`vendor_type__name`	`STRING`
`zip`	`STRING`
`_kaivo_extracted_at`	`TIMESTAMP`	Timestamp that shows when the row was extracted. Auto-generated by Kaivo.

How the SolarWinds Service Desk sync works

After the first load, Kaivo keeps your BigQuery warehouse up to date for you. Where SolarWinds Service Desk supports it, each sync pulls only new and changed records so it stays fast; otherwise it refreshes the whole table. Every record keeps its original ID, so you won't get duplicate rows.

Frequently asked questions

How long does the initial sync take for SolarWinds Service Desk?

It depends on how much history is in your SolarWinds Service Desk account. Most initial syncs finish within minutes, while large accounts can take a few hours. After that, syncs only fetch new and changed records, so they're much faster.

Can I sync only some tables or columns?

Yes. You pick which tables to sync when you set up the connection and can change the selection later. Tables you don't select are never copied to your warehouse.

What happens when SolarWinds Service Desk's schema changes?

New fields are never added automatically. You choose which fields to sync, so data you haven't selected (sensitive personal data, for example) never lands in your warehouse. When a new field appears, it becomes available for you to add. What happens to removed or renamed fields depends on a table's sync mode: full-refresh tables always match what's currently in SolarWinds Service Desk, so dropped fields disappear, while incremental tables keep their existing columns and history, so an old field stays and newly added fields fill in over time.

Your data lives in your own Kaivo-managed BigQuery warehouse, so the most direct option is to delete or anonymise specific records right in BigQuery. If you delete data in SolarWinds Service Desk instead, full-refresh tables drop it on the next sync, while incremental tables keep it, so you would remove the row in BigQuery or ask us to run a full refresh. To remove everything, delete the SolarWinds Service Desk connector in Kaivo and all of its synced data is deleted with it.

Common use cases for SolarWinds Service Desk data

Asset inventory

Use hardwares, assets, and mobiles to report on the IT assets you manage.

Purchasing

Join purchase_orders with vendors and contracts to track IT spend.

Risk and audit

Use risks and audits to support IT governance reporting.

Use SolarWinds Service Desk data in your AI and BI tools

Once SolarWinds Service Desk data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools or any BI tool that connects to BigQuery. Here's how the most common destinations work with SolarWinds Service Desk data.

Claude

Use Kaivo's MCP server to give Claude secure, workspace-scoped access to your data. Setup guide →

Power BI

Microsoft's BI tool with a native BigQuery connector. Supports direct query and scheduled refresh. Setup guide →

Data Studio

Free Google BI tool with native BigQuery support. One-click connection to your Kaivo warehouse; great for SMB teams on Google Workspace. Setup guide →

Tableau

The premium analytics standard, with native BigQuery integration. Setup guide →

Google Sheets

Use Connected Sheets to query BigQuery directly from a spreadsheet, with no SQL. Setup guide →

Excel

Connect via Power Query's BigQuery connector. Setup guide →

Metabase

Open-source BI tool with strong BigQuery support. Setup guide →

See our pricing page for SolarWinds Service Desk connector pricing and plan details.

HubSpot: Sync HubSpot to BigQuery.
Adform: Sync Adform to BigQuery.
Amplitude: Sync Amplitude to BigQuery.
Auth0: Sync Auth0 to BigQuery.
Convex: Sync Convex to BigQuery.
Dixa: Sync Dixa to BigQuery.

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What is the SolarWinds Service Desk connector

Getting started with the SolarWinds Service Desk connector

Authenticating SolarWinds Service Desk

Configuring the SolarWinds Service Desk connector

Tables and columns synced from SolarWinds Service Desk

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How the SolarWinds Service Desk sync works

Frequently asked questions

How long does the initial sync take for SolarWinds Service Desk?

Can I sync only some tables or columns?

What happens when SolarWinds Service Desk's schema changes?

How do I handle GDPR or data deletion requests?

Common use cases for SolarWinds Service Desk data

Asset inventory

Purchasing

Risk and audit

Use SolarWinds Service Desk data in your AI and BI tools

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Tableau

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